At Workday, before an organisation decides to become a customer, we work with stakeholders to define the specific value benchmarks they want from any application deployment. This is not a sales technique. It’s a realistic evaluation of how our applications can align with their organisation, and forms the basis of a value realisation study and review that continues through the lifecycle of our relationship with the customer. It’s how we set expectations and make sure Workday and the customer have a common vision of success.
During the deployment of applications, we continue to work closely with the customer through our Delivery Assurance programme, which aims to ensure that the customer gets, through either Workday or our partners, a consistently high level of consultancy and delivery around the project.
Our customer focus does not end when deployments are complete. Our 97% customer satisfaction rating comes from hard work in continuing to ensure that from initial deployment through feature updates, clear action plans are in place to navigate any issues that customers may have.
Achieving high customer satisfaction isn’t an easy thing to do. We know that anything less than 100% isn’t perfect, and there’s more we can do to improve. Workday Rising Europe is a great opportunity to continue that conversation while we also celebrate the successes we have achieved together.
I look forward to seeing many of our customers in Dublin later this year.
What do customers think about Workday Rising Europe? Watch the highlights from last year’s event in London.