The report’s authors write:
“The top four vendor solutions that received the highest overall User Experience scores are built on single-platform architectures and continue this year to have higher overall adoption levels in Medium and Small organizations. When asked which factors had the greatest impact on an organization’s Vendor Satisfaction rating, 66% of them stated that Poor User Experience was a major influence in their rating. The connection between an organization’s User Experience and Vendor Satisfaction cannot be denied.”
We are heartened that our technology approach and decision to build Workday as a single platform from the beginning has resulted in satisfied customers. Our approach makes it possible for customers to gain insights into their organizations based on real-time data, so that they can make smarter decisions and run their companies with more speed and agility. We’ve also put a lot of work into delivering these capabilities via a friendly, consumer-like user experience available on any device.
Thanks again to our customers for allowing us to achieve this incredible honor.
Learn more about how to give your workers the experience they deserve.