During today’s Workday Rising Executive Keynote, Workday leaders unveiled plans to deliver Data-as-a-Service (DaaS). They explained how the time is right to deliver a service that extends the analytical power of Workday in an innovative new way—and most importantly, our customers have been asking us for this service.
We sat down with Workday’s SVP of User Experience Joe Korngiebel to discuss this exciting new initiative and the possibilities for Workday customers.
What is Workday announcing?
With DaaS, customers will have the option to contribute their Workday data, which we will anonymize and aggregate. Then, the anonymized, aggregated data will be provided back to customers as useful metrics and trends representative of our collective customer community. There will be several components to this offering over time, but we’ll start by delivering best practice benchmarking that lets customers uncover insights around organizational performance with peer comparisons.
How will customers participate in the benchmarking service?
Customers that opt-in to this new service will remain in complete control of their data, just as always with our Workday services. If a customer chooses to participate, they will be able to select the metrics—such as average time to fill a new position or average attrition rate—that they would like to contribute to the service to gain access to the respective benchmarks. As contributors, they will remain fully anonymous. Our customers’ privacy and security are paramount, and we will have the enterprise infrastructure and policies in place to ensure individual customer metrics will not be identifiable.
Customers aren’t satisfied with the current options they have for benchmark data. We knew we could partner with them to deliver something better, with real-time, drillable information that delivers the kind of business benchmarks that businesses require in today’s world.
Why did Workday decide to deliver DaaS?
First and foremost, our customers asked us to. The pace of change, competitive pressure, and new worker expectations continue to increase, and our customers understand that some of the richest information available to manage these pressures—while growing their people and businesses—resides in Workday. They also aren’t satisfied with the current options they have for benchmark data. They find it stale, expensive, and basic, and we knew we could partner with our customers to deliver something better, with real-time, drillable information that delivers the kind of business benchmarks that businesses require in today’s world.
What kind of information is in Workday?
Workday has more than 1,350 customers, including some of the world’s largest companies and most innovative companies. Collectively, this global community represents more than 19 million workers, and the data in our system encompasses everything from organizational structures and compensation data to information around skills and financial metrics, such as revenue and days sales outstanding. It’s a rich repository that represents the real-time reality of organizational design and how the global workforce is changing.
What sort of benchmarks are Workday exploring?
We’re just starting to work with customers on defining the benchmarks we will cover, but we see a wide range of opportunities based on early input. For example:
When will the benchmarking service be available to customers?
We intend to deliver the benchmarking service in the second half of calendar year 2017.
How are you working with customers on this moving forward?
We have strong support from our Executive Advisory Council (made up of key customers at the highest levels in their organizations) to move forward, and interest is expanding among other customers worldwide. We are beginning our official Design Partner program immediately with a group of strategic customer organizations that were among the first to indicate a strong interest in contributing to this service.