We embarked on this effort in order to provide the highest quality services we can to our community. Through an earlier engagement survey, we discovered that our multigenerational staff love their jobs and the people they work with, but they don’t always like the systems or processes they use on a day-to-day basis.
To address these concerns, we’ve begun a multi-year project with the goal of improving our systems and processes to help us deliver a better employee experience. Currently, our HCM processes are managed at the central and school or center level, which does not provide the consistent service university-wide that a robust system will provide. Penn’s HCM initiative will help us achieve greater operational efficiency, better address important compliance requirements, and allow people to focus on their academic research and service missions.
While the business needs of schools and centers can vary, we are united by a commitment to excellence, inclusion, and service. These shared values have helped define our “One Penn” approach to HCM, which allows us to honor different needs while offering a high-quality, seamless experience for each person. We are committed to being transparent and collaborative, so we have involved stakeholders at every step, and we will continue to do so as we move forward.