How do you find the engagement-sapping barriers that keep your employees from doing their best work? Ask them. At Studer Group, we advise all leaders within the organizations we coach to meet with each employee every month in a practice we call “Rounding for Outcomes,” a brief conversation that’s proven to have a profound effect on engagement and results. In a one-on-one setting, engage with each employee on a personal level by talking to them about something that has nothing to do with work, such as how their family is doing or how their hobbies are coming along.
Then ask the following, in this order: “What’s working well at work? Is there anyone I can recognize who’s been helpful to you? Do you have what you need to support you in doing your best work? Are you encountering any barriers that I can help you resolve?” Most importantly, take notes and be relentless about following up on what you hear.
Enabling employees to do meaningful work is critical to employee engagement, and requires a consistent feedback loop and the right systems and processes to support them. Technology can be a powerful accelerant that offloads mundane tasks and allows employees to apply their skills and expertise to the things that technology can’t do—innately human things that require empathy, connectivity, communications, and influence.
Unfortunately, many healthcare organizations are still operating on legacy systems and their employees are bogged down by slow technology that prevents them from fully engaging in their jobs. These employees end up spending significant time working on things that they weren’t hired to do such as piecing together and fact-checking spreadsheets and reports—activities that they should be able to do within the technology.
The right technology will allow your workforce to do their best work by making what encompasses their role more automated, manageable, and efficient. And as regulations and patient expectations continue to change, the systems you choose should be agile enough to change with your organization’s needs. Accordingly, healthcare providers are increasingly adopting cloud technologies that require less infrastructure to be ripped and replaced and more flexibility for current and future needs.
Employee engagement isn’t just about getting people to do things differently; it’s about getting them to do fundamentally different things. It starts at the top and trickles down the organization to every single employee. To learn more about how healthcare leaders can enable their employees to provide the best care, register for webinar replay: Equipped to Care: How Highly Engaged Healthcare Providers Are Transforming the Patient Experience.