Employee engagement and helping our teams grow their careers is very important to us. When our teams can spend time on work that actually positively affects patient care, they see how they’re contributing to the overall mission of the organization.
Now, rather than cleaning up preventable errors and teaching users how to use our system, we focus on the areas of supply chain that are important. We’ve shifted our focus to improving product delivery efficiency, managing and negotiating pricing, logistics, managing vendor relationships, and customer service with end users.
One major benefit is our three-way matching process, which we previously had to manage manually. For example, before paying a vendor, we’d have to run a report to confirm the product was received and the price and quantity were correct. When errors occurred, we’d have to review each line item to figure out how to resolve the problems.
Now, in Workday, match exceptions are assigned as tasks to users, so corrections to exceptions happen simultaneously. For example, if a receiving exception causes a quantity exception, the buyer works to correct. If the buyer corrects a quantity exception, and it affects price, our contract team works to correct. Once it’s all resolved, we pay the vendor. It’s a powerful way to change how our teams work.