Culture is weaved into our core values at Workday and we feel this is a differentiating factor for us in Canada. We find that when you build a culture where employees and customers come first—together with fun, innovation, and integrity—employees become more engaged and proud of what they do, which in turn leads to happy customers.
However, our focus on customer service doesn’t stop there—because it is also one of our core values, everything we do is aimed at making the satisfaction of our customers paramount.
When pursuing an opportunity, we strive to understand what the customer is trying to accomplish based on the business challenges and opportunities they’re facing, and we always aim to deliver a premium experience—regardless of the size of the deal. To determine best practices as we go to market, we have organized networking sessions called “Wonders of Workday Canada,” which bring together individuals from sales, services, pre-sales, value management, and customer success to collaborate and share their ideas.
Our team also cares very much about giving back and we measure our success in not only growth and financial terms, but also how we contribute to the community. We recently participated in fundraisers to raise money for Canadian organizations, including the Canadian Cancer Society, Canadian Tire’s Jumpstart charity, and Montreal-based Cedars Cancer Center.