I think the very fact that my role exists showcases the importance of continuous improvement, innovation, and increasing the return on investment of technology. From an HR innovation perspective, we’re constantly looking at ways to innovate and improve the way we operate. You can’t do that with some of the legacy tools out there, because they’re not made to be agile or change with the needs of the business. We choose technology that enables a path for people to get their jobs done, helps increase efficiency and paves a path for future growth.
The Travelex workforce is spread both geographically and in terms of the type of employees, from highly specialised fintech experts through to retail workers. How does that impact your business and your workforce management processes?
The majority of our employees are retail-based, from sales consultants using point-of-sales systems all day, through to managers who are covering large geographical areas and frequently travelling. These employees don’t access their desktop computers because they are on the move and focused on selling, so giving them access to HR tools via mobile is absolutely key. If you look at UK payroll, for example, we saw mobile adoption shoot up. Once employees figured out that they could quickly enter overtime up to three days before the payroll cut off and see that amount in their paycheck, the numbers exploded.