I lost my debit card recently. I cancelled it and ordered a replacement in a couple minutes using my bank’s phone app. I also had options to contact my bank via live chat, a phone call, email, or direct message on Twitter or Facebook. Despite the irritation of losing my card, I had a number of communication choices, and an easy time solving the problem, thanks to efficient technology and a good user interface.
Technology plays a critical role in employee experiences, too. Business systems used to be tools to get work done, even if the steps in the process felt tedious. Waves of technological innovation have made business systems more helpful, as companies have been able to use these systems to get a better read on their business, and ultimately make better decisions.
In parallel with this shift, we’ve seen the role of HR changing. What was once an administrative function in the business has become a department that plays a strategic role in keeping employees engaged and motivated. However, if we look at business applications, they haven’t kept up with the expectations that most people now have when it comes to anywhere, anytime technology.
As job roles and processes continue to change, people are working at accelerating speeds, creating a demand for organizations to keep up. A critical piece is focusing on the tools and technology of the employee experience that make life easier for people at work—more streamlined, more efficient, and more similar to experiences they have come to expect as consumers.