For healthcare organizations, deploying any type of new technology can be difficult. It’s a large task that requires dedicated resources, efficient project management, and effective change management.
When hospitals and health systems take on a third party systems integrator to support their cloud ERP software, as the vast majority of organizations interviewed by KLAS do, they still expect a high level of support from their cloud ERP vendor. This support includes a commitment to maximizing the customer’s product capabilities and to organization-wide implementation success.
In our deployments, we provide support to our customers and implementation partners through delivery assurance, deployment reviews, and other activities throughout the project. We’re pleased to see that 100 percent of our customers surveyed by KLAS said that we met or exceeded expectations for implementation involvement.