Aligning Business and IT: FedEx’s Digital Transformation Journey

When it comes to digital transformation, aligning IT and HR initiatives up front is key to success. Learn how FedEx brought them together to gain internal agility and unlock innovation.

What’s the secret to digital transformation? If you ask Chris Winton, vice president of HR, FedEx, and Carlton Anderson, vice president of IT, FedEx, they’ll say it’s bringing IT and business together for the journey. 

Prior to its digital transformation, FedEx was operating on a complex network of systems consisting of more than 270 applications and 2,000 integrations. That level of convolution was no longer sustainable in today’s rapidly changing market, where being able to quickly respond to new business needs is key. Winton and Anderson realized that by reducing system complexity, FedEx could improve:

  • Speed to value: introduce new services to the market more quickly.

  • Reliability: ensure customers always have access to FedEx’s products and services.

  • Security: eliminate complexity that could expose FedEx to cyber threats.

But it wasn’t just about changing systems; it was also about changing processes. By aligning business and IT priorities, the company was able to modify the way it does business and enable agility. 

 “When we can get together and say, ‘Let's work together to figure out how we make the best use of our resources,’ and we have 100% support from everybody that's involved, you just can't ask for a better situation than that,” shares Anderson.

Not only has this alignment helped improve FedEx’s business; it’s also allowed HR to refocus its efforts on innovative initiatives. To learn more about FedEx’s digital transformation, and gain a deeper look into their business and IT alignment, watch Winton and Anderson’s keynote session at Workday Rising. 

More Reading