Ask New Questions to Get Better Results
With the future more uncertain than ever, organizations need to take decisive action to govern workforce strategies. But this isn’t possible without the ability to access and analyze the right data. Ninety-seven percent of respondents say they need more information on some aspect of their workforce—and these three questions are the most commonly asked:
- How ready is the existing workforce to meet new demands?
- What is the availability of additional talent sources?
- How prepared is the leadership to meet the challenge of artificial intelligence (AI) and the workforce?
This isn’t just an HR issue. Fifty-three percent say management’s interest in workforce information has increased in the past 18 months, but many are hampered by their technology’s limitations. Fifty-two percent say they lack the right systems to produce the insights necessary to understand their workforce needs and trends, and this may be why only 11% of organizations can produce workforce information in real time.
But it’s not just down to technology—it’s about changing how you approach your data. “As an organization, you need to own your own data. But you also need to think about new approaches to old metrics,” says Phil Wilburn, head of people analytics and insights at Workday. “Asking new questions will help you navigate the future, because the future will demand new answers.”
For organizations to create an agile workforce, Deloitte recommends “equipping workers, and thus the organization, with the tools and strategies to adapt to a range of uncertain futures in addition to reskilling them for near-term needs” (pgs 75-76). To achieve this, you need analytics to anticipate future needs, and shift from the mindset of simply reskilling your workers to creating an environment where workers constantly renew their skills and learn new ones.
The future of HR will undoubtedly be shaped by rapid changes in technology, a broader and more influential focus for HR, and an ability to answer new questions that shape strategic decisions. And if organizations hope to succeed in these areas, they must make bold choices now.
To learn more about the results and other trends highlighted in Deloitte’s research, read our report, “Insights into the Changing HR Landscape: Understanding the Trends Shaping Human Capital Management.”