Today’s shoppers are used to speed, convenience, and personalization. If retailers can measure up to these increasingly high expectations, shoppers will keep coming back. But it’s not always easy—it requires flexibility, investment in talent, and a willingness to innovate.
Mark Schmeling, national sector leader and national advisory industry leader for consumer and retail at KPMG, joined us for this episode of In Good Company to talk about the modern retail experience, personalization, the role of cloud platforms, the battle for talent, and the potential of emerging technology.
In this episode:
The Changing World of Retail
Why Experience Matters
Getting to Know You: Deep Retail
Cloud Platforms and Retail
The Battle For Talent
The Power of Emerging Technology
Data and Privacy
In Good Company is a video series that addresses the biggest issues facing your business, with some of the smartest minds in the business. Check out all of our In Good Company episodes here.