Even prior to the COVID-19 pandemic, technology was moving toward a cloud-first, mobile-optimized environment. The adoption of digital transformation was increasing the agility of the finance and IT functions and impacting technology investments for organizations. That's according to panelists at our recent global digital event, Conversations for a Changing World.
The discussion featured Jason Dess, global leader for finance and performance at Deloitte; Chris Pass, chief financial officer at John Muir Health; and Adam Stanley, chief information officer and chief digital officer at Cushman & Wakefield; who discussed digital acceleration in their organizations, how they're adapting to the changes brought on by COVID-19, and how partnership between the CFO and CIO is essential for success.
COVID-19's Impact on Digitization and the Changing World of Work
The onset of COVID-19 accelerated trends we were already seeing before the pandemic, including the idea that people want flexibility, and workers can be productive whether they're at home or in the office. At the beginning of the pandemic, Stanley shared, “people said, we'll wait until we're back in the office to innovate, but we realized we couldn't wait. Even folks who’d been resistant to changing and to using digital are now adopting it.”
At first, John Muir Health also resisted the change to remote work, since the organization strongly values an in-office and in-person culture. Pass shared that since the organization had the cloud tools in place, leaders shifted their mindset and have taken advantage of the mobility that let them be together remotely. He stated, “we can do more today than pre-COVID-19 because we've taken down barriers to change.”
For healthcare, telehealth has been one of the game changers related to COVID-19. “We’ve doubled down on those investments by moving to a more accessible telehealth platform that’s mobile, so it meets the customer where they want to be met,” shared Pass. John Muir Health has further leveraged the technology and expanded its capabilities, so now patients can visit family and friends in the hospital, support a new mom who's recently given birth, and do physical therapy—all virtually.