Between March and May, managers in Oceania—which includes Australia and New Zealand—were the most responsive to employee discussion on the pandemic, leaving acknowledgements on almost a quarter of all employee comments. Managers in North America and Asia were similarly responsive, acknowledging around one in five of all employee comments.
Meanwhile, managers in Africa and Latin America and the Caribbean were among the least responsive to employee concerns on the pandemic.
Why Managers Cannot Support Their Teams Without Support From Their Organization
As our data shows, managers globally have been responsive and sensitive to their employee concerns throughout the pandemic, supporting and leading their teams through times wrought with uncertainty.
But to do this effectively, managers need support from their organizations. This is why, as we begin transitioning back to the office, organizations will need to ensure that they are maintaining regular, transparent communication that provides their managers with the insights, guidance and training to better support their teams.
This will enable managers to communicate openly with their team members on any developments that directly or indirectly impact them, allowing them to feel trusted, supported, and above all, safe.