20 Trends Shaping the Future of Work

Beyond the daily headlines surrounding the impact of AI, a quiet but profound transformation is reshaping our work.

This evolving landscape is also being shaped by significant demographic shifts, new talent expectations, global economic forces, and the ever-present need for organizational agility.  These powerful currents are reshaping roles, speeding up decisions, and forcing organizations to ask better questions about skills, equity, and leadership. 

The ripple effect of these combined forces is vast. 

This list of 20 trends captures how these major shifts are already starting to reshape the workplace. They offer a grounded look at what’s changing, what’s working, and where we’re headed if we build with intention.

Taken together, they offer a clear view of where work is heading, and what leaders should be preparing for today.

AI-Led Organizational Transformation

Leadership roles are evolving, data strategies are being rewritten, and AI is moving from isolated experiments to critical infrastructure. These trends reflect how companies are adapting their operations, decision-making, and accountability models to keep pace.

1. The C-suite will evolve
   New executive leadership roles (and mindsets) will usher in a digital workforce to operate alongside humans. These leaders must oversee AI ethics, infrastructure, and integration, working across functions to rewire operations for continuous innovation.
   

2. Opportunity cost will drive competitive advantage
   How organizations manage AI investments—not just what they invest in—will matter. Research shows that companies that regularly evaluate AI ROI outperform peers by 27% in revenue growth. CFOs must consider opportunity costs, not just immediate savings, in their AI strategies.
   

3. AI adoption will remain experimental
   While AI dominates headlines, organizational adoption is still uneven. Only 25% of enterprises have integrated AI beyond isolated use cases. Internal functions like HR and finance remain early testbeds, with slow but steady expansion into customer-facing roles.
   

4. Siloed data will impede AI performance, if not addressed
   Disconnected systems hinder AI scalability. Integrating data sources will become essential for effective AI implementation. 71% of the C-suite admit that AI applications are being created in silos within their organizations.
   

5. Those who can scale AI successfully will win
   According to Workday’s C-Suite Indicator, scaling AI remains rare. A mere 19% of organizations are successfully scaling their AI initiatives. The future belongs to companies that operationalize AI at scale to drive decisions, workflows, and performance.

Workforce and Skills Evolution

As roles shift and automation expands, organizations will need to invest in upskilling, rethink how talent is developed, and prioritize both human and technical fluency. These trends show how skills, not titles, are becoming the new currency of work.

1. Roles will become hybrid by design
   McKinsey estimates that 30% of work activities could be automated by 2030, prompting jobs to evolve into multidisciplinary hybrids. Employees will blend technical, analytical, and human-centric skills.
   

2. Upskilling will drive the future
   89% of L&D professionals say building employee skills will help navigate the future of work. Organizations investing in cross-functional upskilling will see gains in innovation, engagement, and retention.
   

3. AI literacy will be essential for all workers
   As AI becomes embedded in daily workflows, workers will need the ability to effectively interact with AI tools. The World Economic Forum names AI and big data as the #1 emerging skill cluster.
   

4. Leaders who invest in soft skills will flourish
   As AI automates hard skills, uniquely human traits gain value. One study found that 92% of executives believe soft skills like communication and collaboration will be equally or more important than technical skills. Mentorship, empathy, and inclusive leadership will be essential for developing future-ready teams.
   

5. Creativity will become a core business advantage
   AI will help unleash creative thinking across every function, not just design or marketing. Workday data reveals 83% of respondents believe AI will enhance human creativity and drive new forms of economic value.
   

6. AI will free workers to focus on what is uniquely human
   As routine tasks are increasingly automated, workers are empowered to focus on creativity, strategy, and connection. AI augments more than it replaces, helping humans concentrate on meaning-rich work and connecting more with other humans.

Emphasis on Equitable Talent Acquisition

Credentials are giving way to competencies. Equity is becoming measurable. And personalization is starting to replace one-size-fits-all policies. These trends reflect a shift toward hiring practices that are more fair, more practical, and more future-ready.

1. Equitable hiring will shift from aspiration to expectation
   Organizations continue to adopt practices that prioritize candidates' abilities over traditional credentials. Tools that anonymize resumes, assess job-relevant skills, and flag bias are being implemented to make hiring more equitable, scalable, and inclusive.
   

2. Skills-based hiring will become the standard
   The new administration has placed a renewed focus on skills based hiring at the federal level, and private companies are following suit, prioritizing practical assessments over traditional credentials. Deloitte notes that 63% of organizations are adopting skills-based models to widen their talent pipelines.
   

3. The return-to-office debate will give way to data-driven personalization
   The focus is shifting from physical location to employee impact. Gallup reports that approximately 50% of full-time U.S. employees hold remote-capable positions. AI tools can now analyze engagement patterns, personalize schedules, and recommend wellness interventions at scale.

Regulatory Landscape and Ethical Considerations

From AI governance to data privacy to environmental accountability, organizations are being pushed to act with greater transparency and responsibility. These trends highlight where regulation is heading, and why ethics can’t be an afterthought.

1. AI will become a trust engine (if it’s designed that way)
   With the right governance, AI can move beyond risk to become a source of institutional trust. When used responsibly, AI reinforces consistent decisions, flags bias, and ensures compliance faster than manual processes. Organizations that treat trust-building as a feature, not a byproduct, will earn loyalty from employees, customers, and regulators alike.
   

2. Data privacy concerns will shape workplace policies
   Organizations must balance surveillance technologies with employee privacy rights, developing comprehensive data protection policies.
   

3. Sustainability will influence business practices
   Environmental, social, and governance (ESG) considerations remain central to business strategies, driven by consumer demand and regulatory requirements.

Belonging and Impact Redefined

As technology accelerates, people are asking deeper questions about purpose, connection, and value. These trends explore how employee experience, human-centered design, and emotional intelligence will shape what great workplaces look like in the years ahead.

1. Employee experience will take precedence
   The WHO estimates that mental health concerns cost the global economy $1 trillion each year in lost productivity. Employers are responding: Gallup found that 70% of companies are increasing investments in well-being, flexibility, and growth opportunities. Expect more personalized, data-driven employee experience strategies.
   

2. AI and the employee experience will converge
   AI is becoming core to how employees navigate work, from personalized onboarding to smarter scheduling and helpdesk automation. A PwC study found more than 80% of workers who use generative AI daily expect it to make their time at work more efficient in the next 12 months. Half (49%) of all users expect it to lead to higher salaries. AI will be central to that shift.
   

3. We will remember what it means to be human
   AI will elevate—not replace—the value of human traits. The unique human value proposition of traits like emotional intelligence, ethics, and interpersonal skills will only become more important. The best teams won’t automate everything; they’ll know what not to automate.

Ninety-eight percent of CEOs foresee an immediate business benefit from implementing AI. Download this report to discover the potential positive impact on your company, with insights from 2,355 global leaders.