Workday Recognized as a January 2020 Gartner Peer Insights Customers’ Choice for Cloud HCM Suites for 1,000+ Employee Enterprises

Customers are at the heart of everything we do, and so at Workday, we strive to ensure we are delivering the applications that can solve their biggest challenges.

Given this commitment to our customers, we’re excited to share that Workday has been recognized as a January 2020 Gartner Peer Insights Customers’ Choice for Cloud HCM Suites for 1,000+ Employee Enterprises, a placement that is entirely based on customer sentiment and feedback.

As Gartner explains, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rating. 

According to Gartner, “This peer perspective, along with the individual detailed reviews, is complementary to expert research and can play a key role in [the customer] buying process, as it focuses on direct peer experiences of implementing and operating a solution.”

Workday was also recognized as a leader for the fourth consecutive year in the Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises. The Magic Quadrant results were announced in September 2019.

Below are a few examples of customer reviews that contributed to Workday’s recognition as a Gartner Peer Insights Customers’ Choice: 

• “Workday's support is highly knowledgeable and provides workable solutions in a timely manner. The customer success team is proactive and continues to reach out to us to ensure we are successful in our Workday journey. Finally, Workday's community is extremely useful for customers, as it is a great place to learn, ask questions, submit ideas, and collaborate with other customers.” —Senior director of HR operations and technology in the manufacturing industry

• “I also like the fact that the platform continues to evolve and keeps introducing new features and enhancements. It’s still the best out there.” —Global HR director in the media industry
  

“We’re gratified that Gartner Peer Insights’ survey results provide feedback about the level of success and satisfaction our customers achieve with our system and service,” says Emily McEvilly, chief customer officer, Workday. “We want our customers to have a long and happy relationship with us, and a great experience with our team. But we also realize that in order to provide that, we have to continue to innovate and evolve. In 2020, I’ve challenged my team to create and deliver more value to our customers with new programs and services that help them scale and grow in this changing world.”

We can’t thank our customers enough for their honest reviews. We remain committed to their success, and dedicated to making sure they have an excellent experience with our team and our solutions.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.[LG1] 

Sources:

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Cloud HCM Suites for 1,000+ Employee Enterprises, Peer Contributors, 18 February 2020.

Gartner, Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises, Melanie Lougee, Ranadip Chandra, et al., 23 September 2019. This report was previously titled Magic Quadrant for Cloud HCM Suites for Midmarket and Large Enterprises.