The next leap happened with the 2023 advancements in generative AI. Sana began pioneering AI assistants and agents grounded in company knowledge and data.
Now, together, Sana and Workday are aiming for the next frontier in enterprise AI: the agentic era.
An agentic system acts on your behalf, understanding intent and navigating complex applications to get tasks done. This shifts the user experience from one of navigation and clicks to one of simple, intuitive communication, fundamentally changing how we interact with technology and freeing up human potential for more strategic, creative, and fulfilling work.
The Business Imperative for AI Adoption
Hellermark shared advice for enterprise leaders navigating this critical moment is simple: prioritize scalable AI adoption over short-term ROI.
"The biggest mistake I see companies making is they're so focused on the business case," Hellermark explained. "They want to have that very clear return on investment from day one. But the real value comes from getting people to use these tools."
He argued that the productivity gains from AI will become more significant over time as the models become more capable, moving from handling tasks that take minutes to those that take hours, and eventually, days.
The key is to build a culture where employees are comfortable and empowered to leverage these new AI technologies.
"You need to be bold. You need to lean into that adoption," he urged.
A Bold Bet on Augmenting Human Intelligence
For Hellermark, AI is set to fundamentally shift how we augment human intelligence. He argues that we are only at the beginning of realizing AI's potential, with current models being just the first generation of what he calls "superhuman teaching systems" that can find a user's unique path through any course and pinpoint knowledge gaps.
He believes the ultimate goal is a universal assistant that knows you intimately based on your writings, role, and historical context.