The modern workplace's overwhelming complexity is driving a critical talent gap and threatening organizational resilience. By leveraging technology to automate the mundane, we empower a new archetype of leader who can focus on cultivating a culture of growth and coaching over traditional management styles.
In this article we discuss:
Managing people isn’t simple. Add on the impact of new technology, rising expectations from employees, and rising performance standards from organizations, and that complexity multiplies tenfold.
The result? A staggering 51% of managers feel they have more responsibilities than they can effectively manage, according to Gartner. The traditional approaches to managing a team, while balancing individual workloads, are simply no longer sustainable.
As a ripple effect of this management support gap, 75% of industries are experiencing voluntary turnover of high‑potential employees, according to recent Workday research. This is pushing organizations to accept one central reality: It’s time for a leadership pivot.
Not to be confused with a soft-skills initiative, this pivot is a fundamental redesign of the manager's role at work. This transforms them from task-oriented administrators into strategic coaches and talent developers—leading to engaged employees and higher productivity.
75% of industries are experiencing voluntary turnover of high‑potential employees, according to recent Workday research.
The modern workforce is looking for more than just a boss who assigns tasks and tracks progress. Employees want leaders who inspire, develop, and advocate for them—especially in an unpredictable environment.
Workday research shows that baseline employee needs, including fair compensation, growth opportunities, and clearly defined goals, are the keys to an engaged workforce. Organizations will need to consider how to enable managers to meet those needs if they want to raise performance standards.
Workers who believe they are doing meaningful work feel 37% more accomplished than those who don’t, even under “challenging workloads.” This suggests that meaningful work and accomplishment are critical in order for employees to remain engaged and highly productive.
When managers are overwhelmed by administrative burdens and disconnected from their teams, it creates a cascade of critical threats to the integrity of their work.
Employees may become disengaged and resistant to new initiatives when they feel they're being managed by a laundry list of tasks and deadlines rather than a leader who understands their challenges. The constant pressure to execute without meaningful connection leads to burnout and a general sense of being just another cog in the wheel.
Managers who find themselves in an overwhelmed state of “get the job done” can also have a misaligned notion of what success looks like for themselves and their teams. This threatens the clarity of organizational expectations, creating a lack of strategic direction that can leave teams feeling directionless and uninspired, missing out on the bigger picture of their contributions.
A lack of growth opportunities is a key driver of employee turnover. When managers don't have the time or tools to focus on coaching and development, top talent is more likely to leave in search of new challenges. In fact, a report from McKinsey found that inadequate career opportunities are a primary reason employees quit, with 41% of U.S. workers citing it as a top factor.
When managers are focused on checklists over impact, it stifles creativity and new ideas. A culture of fear or falling short of initiatives prevents the psychological safety needed for teams to innovate and take risks. Without the bandwidth to listen to and support their teams, managers can inadvertently become a barrier to the very innovation their organizations need to stay competitive.
Managers who are enabled, trained, and supported to lead their people, instead of their people and [insert XYZ urgent initiative here], produce better employees and overall better results.
Employees want leaders who inspire, develop, and advocate for them—especially in an unpredictable environment.
The good news is that HR technology, particularly AI, can be the catalyst for this long-overdue leadership pivot, fundamentally redesigning the manager’s role and amplifying their impact.
Sure, managers will still be balancing some level of work while managing people. But this time, it will be sustainable. Once certain parts of their roles have been (rightfully) handed off to automation or agents, managers will have more to give to their teams.
This does not mean that AI agents are replacing managers in the future of work—in fact, employees like that scenario the least, according to our most recent research report, “AI Agents Are Here—But Don’t Call Them Boss”.
Instead, this type of administrative orchestration would act as a "copilot," automating tasks and providing real-time insights needed to become a more effective leader. This is the essence of a human-centric approach.
AI can be the catalyst for this long-overdue leadership pivot, fundamentally redesigning the manager’s role and amplifying their impact.
Here's how this shift empowers managers to focus on strategic leadership:
Imagine a world where managers are freed from the relentless cycle of administrative tasks—approving time off, tracking performance reviews, and generating reports. AI can automate these burdens, providing the space and time for managers to engage in high-value, human-centric activities like coaching, mentoring, and inspiring their teams.
For example, AI can automatically flag a team member's upcoming anniversary or a training module they’ve recently completed, providing a natural opportunity for a manager to start a personalized conversation. This saves time and creates more impactful, spontaneous interactions.
The manager of the future makes decisions based on data, not just gut instinct. A unified platform provides a holistic, real-time view of their teams' skills, aspirations, and engagement levels. This enables them to shift conversations from backward-looking assessments to forward-looking strategic guidance.
For instance, a manager can see that a high-performing employee has shown an interest in a new skill and, with the help of the platform, can easily find and suggest relevant projects or mentors. The conversation shifts from "How are you doing?" to "I noticed your interest in data analytics; here's a project that could help you build that skill."
AI can help managers identify skill gaps within their teams and suggest relevant learning and development opportunities. This turns the performance review process into a forward-looking conversation about growth and potential, rather than a backward-looking assessment of past performance.
With a clear view of skills and career aspirations across their team, managers can proactively build succession plans and identify future leaders. This shift empowers managers to be true talent cultivators, not just taskmasters.
The manager of the future makes decisions based on data, not just gut instinct.
While these are just a few areas of opportunity for managers to leverage on their journey from task-oriented to human-centric management, the possibilities are endless.
The shift from a manager who just gives tasks to a true strategic coach isn’t a fleeting trend—it's the way we'll all be working. The future belongs to organizations that empower their managers to be genuine leaders, turning every single team into a driving force for success.
By harnessing technology as a copilot to handle the routine and mundane, humans can focus on the innovative and strategic aspects of work.
The future of work belongs to organizations that empower their managers to focus on strategic leadership, turning every interaction into an opportunity for growth and every team into a catalyst for business success.
Internal hiring is down 8% year over year, with 10 of 11 industries reporting a decline in internal promotions. Learn why high performers are walking out the door, with insights from 1,700 respondents.
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