The future of work is evolving rapidly, and HR is leading the charge. As skill needs shift with advances in AI and automation, HR leaders are adopting agile strategies to prepare their workforces for what’s next.
The future of HR management is undergoing a fundamental shift. As technologies like artificial intelligence and business process automation become embedded into the way companies operate, traditional workplaces are evolving to be faster, more flexible, and increasingly digital.
It's changing the dynamic between human employees and their work. No longer responsible for handling routine tasks that once required significant time and manual effort, workers are leveling up to gain more advanced skills and contribute more strategic value.
Workday research found that 83% of professionals agree that as new technologies like AI become more prevalent, human-centered skills are becoming more vital.In fact, 91% say it allows them to focus on higher-level responsibilities.
For HR leaders, this means building a workplace culture ready to embrace new technologies, adapt quickly to change, and harness major technological advancements.
A majority of professionals (83%) agree that as AI becomes more prevalent at work, human skills are becoming more vital.
Human resources was once largely considered a back-office support function that handled the administrative aspects of managing employees and enforcing HR policies when issues arose.
But today, HR is decisively one of the most important strategic business functions, responsible for executing holistic "people strategies" that align talent management with business needs. This spans a vast range of responsibilities, from ensuring all employees are well-supported to playing a key role in navigating change.
This shift in HR’s role isn't possible without new HR tools and capabilities to support it. AI is the most transformative of these, providing both the efficiency and level of sophisticated insight HR teams need to meet the accelerated pace of change.
AI makes it possible for teams to meet the demands of a modern HR function that is now defined by:
AI-powered recruiting and skills intelligence: Identify, attract, and engage top talent faster with tools that understand skills, not just resumes.
Continuous performance and feedback: Replace annual reviews with real-time employee engagement surveys and coaching that supports employee wellbeing and growth.
Personalized learning and development: Use AI to deliver tailored learning paths that adapt to each employee's career goals.
Skills-based workforce models: Move beyond rigid job titles and build flexible, agile teams based on current and emerging skill needs.
Internal mobility platforms: Enable employees to explore new roles, projects, and professional development opportunities from within.
Cross-functional workforce planning: Align HR, finance, and operations to build workforce strategies that are both data-driven and business-aligned.
Predictive analytics for talent strategy: Anticipate emerging skill gaps, model workforce scenarios, and plan proactively for future needs.
These new demands signal a full reimagining of HR's identity. As expectations rise and complexity increases, HR professionals must lead with agility, data fluency, and constant focus on workforce potential. The future of HR management is not just about handling change, but designing for it.
While most HR leaders recognize this demand, enthusiasm for AI as a support tool remains more mixed in HR than in other functions, such as finance or IT. The Workday CHRO AI Indicator Report found 42% of HR leaders don't believe their teams are ready to embrace AI.
The future of HR management is not just about handling change, but designing for it.
Still, the majority of AI pioneers—those leading the way in adopting and implementing AI in HR—say that it delivers strategic value in key areas such as performance management, onboarding, and skills management.
New advancements in AI and automation are transforming how work gets done and who does it. But far from replacing humans, AI technologies are shifting the value of human work and putting a premium on skills like adaptability, problem-solving, and emotional intelligence.
Still, only 32% of leaders say their workforce is equipped with the skills needed for the future, according to Workday research. This is a critical gap for organizations as the pace of change accelerates—by 2030, the World Economic Forum estimates that 39% of workers’ core skills will change. HR leaders can no longer afford static role-based planning.
While digital literacy and adaptability to new technologies remain in high demand, Workday research found 81% of leaders agree that human strengths like conflict resolution, relationship building, ethical judgement, and leadership are irreplaceable.
AI is amplifying the need for people who can lead, communicate, and make decisions in uncertain environments. Future-ready organizations are prioritizing:
Collaboration across functions, cultures, and geographies
Leadership in hybrid or remote work environments
The ability to work dynamically and oversee new technologies like AI agents in HR and other functions
The ability to build and maintain strong professional relationships
Proactive problem-solving and creativity
As automation drives efficiency and takes on the heavy lifting for routine tasks and processes, employees will have new opportunities to add value in ways only humans can. HR leaders must support their workforces through this transition, helping to foster and develop human-centric skills that may only have been needed at higher levels in the past.
As roles become more fluid, HR teams are increasingly leaning into internal mobility and skill development. Workday research shows that over half of organizations are already transitioning to skills-based operating models, giving employees opportunities to move between teams, take on stretch assignments, and grow in non-linear ways.
Their efforts are paying off. Internal hires are 80% more likely to be rated as top performers than external counterparts because they're already familiar with their company's expectations, processes, and culture.
Flexible hiring strategies that embrace skills-first approaches and leverage internal mobility allow companies to better match talent to opportunity, while giving employees autonomy over their development. As a result, career development is no longer a linear path but a dynamic journey shaped by personalized and learning-rich employee experiences.
Forward-looking enterprises are adopting AI not to replace but to enhance their existing workforces, designing workflows where humans and AI collaborate. To get this right, HR must approach AI as a culture shift. It requires trust, training, and thoughtful design of human-machine partnerships. When done well, AI gives people more time to think, create, and lead.
Workday research found that 75% of professionals believe that with humans and AI working side by side, human creativity will be amplified and organizations will achieve new forms of economic value.
The most successful companies will be those that prepare their people to work alongside intelligent systems by demonstrating the benefits AI can bring to teams and individuals, training employees to use AI tools to their fullest potential, and actively supporting higher-level creative and strategic contributions as people's roles change and evolve.
Three in four professionals believe that with humans and AI working together, human creativity is amplified and companies can achieve new forms of economic value.
Turning future-of-work strategies into real, measurable progress requires a shift from static planning to agile execution, anchored by data, empowered by AI, and supported by cross-functional alignment. These five actions can help HR teams lead that transition.
Start by building a clear and current view of your workforce's capabilities. Use dynamic skills inventories and real-time talent insights to identify gaps, anticipate future needs, and ensure the right people are in the right roles. Visibility is the foundation for every other decision you make.
Don’t just talk about skills—build processes around them. Redesign hiring, learning, and succession planning to focus on skills over titles. This shift will help you create a more flexible, responsive workforce that can adapt as business priorities change.
Use AI to scale what you do best, but never let it replace human insight. Automate routine work, personalize development at scale, and forecast workforce needs with greater precision. Then, put human oversight in place to ensure authenticity, fairness, transparency, and trust.
HR can't lead alone. Partner with department leaders and the C-suite to drive organization-wide alignment, secure resources, and embed workforce initiatives into broader transformation strategies. These partnerships will make your efforts more impactful and scalable.
You don’t need to overhaul everything at once. Launch pilot programs, track what works, and use the data to improve and expand. An iterative approach allows your strategy to evolve with your business and keeps momentum going as you grow.
Human resources has become a strategic and high-impact function, and expectations are growing as future HR trends continue to evolve. But so is the potential for meaningful impact. With the right structure, tools, and cross-functional support, HR teams are well positioned to guide their organizations into the future of work.
That starts with practical steps: adopting skills-based planning, integrating AI where it adds value, and building processes that reflect how people actually work and grow today.
There’s no single blueprint for getting it right, and the book on best practices is being written now. But with a steady focus on adaptability, alignment, and employee experience, HR can shape a workforce that’s prepared for whatever the business needs next.
Employee support for organizational change is in huge decline. Empower your managers to take decisive action and lead transformation at every level of your business with the findings from this Workday report.
As part of 2025's World Economic Forum Annual Meeting, Workday Chief People Officer Ashley Goldsmith discusses new research on the ways AI is elevating uniquely human skills. Learn how AI can elevate your organization's workforce and discover actionable insights.
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