We’re thrilled to announce that for the fifth year running, Workday has been recognized as a Leader in the 2020 Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises, including the highest position overall for our ability to execute. We believe this demonstrates our commitment to our customers, and our ability to provide the insight and unparalleled agility they need to respond and recover quickly, reskill and rebuild resilient organizations, and emerge stronger.
As the world has seen unprecedented change, the need for an agile and comprehensive human resources (HR) solution is what our customers tell us they value most. We heard from Club Med SAS, "Workday has enabled us to catch up with the technological revolution. Thanks to Workday, everybody will discover the benefits of digitization."
Continuous innovation is critical for us, and several years ago we made a strategic decision to focus on machine learning, building it into the foundation of our underlying Workday platform. Today the strategy is paying off for our customers. This approach enables them to plan, execute, analyze, and extend in one system powered by machine learning. It provides the skills and insight they need today, coupled with the agility and speed to adapt quickly and continuously for whatever the future brings.
"Workday has enabled us to catch up with the technological revolution. Thanks to Workday, everybody will discover the benefits of digitization."Club Med SAS
The Workday skills cloud is at the center of this foundation, creating a common language for talent that enables us to deliver insights that lead to action and support customers who are using skills to drive talent optimization. We continue to invest in this area with more than 25 skills-fueled machine learning capabilities in production today, and more on the way. We’ve infused machine learning throughout the entire talent management lifecycle, using data to make predictions and recommendations in critical areas, such as:
The agility our products deliver is one of the benefits our customers tell us they value most.
According to The Salvation Army Australia, "It was clear that not only did the organisation mirror our values, but that Workday would also scale with us as we matured . . . Workday has been a great improvement in how we manage our employees while getting a clearer understanding of their lifetime journey from the time they join until when they leave.”
We believe this year’s Gartner report recognized Workday for our reporting tools as well, which we think speaks to the capabilities of our data foundation and our analytics. Our customers consistently tell us their ability to base decisions on data helps them understand where they are and where they need to go. Examples of this include further investments in Workday Prism Analytics and Workday People Analytics, an augmented analytics application that offers companies a deep and accessible understanding of the workforce, such as identifying high performers, high-potential talent, and retention and attrition trends.
Analytic insights are also key to one of our new offerings: VIBE IndexTM (VIBE stands for Value Inclusion, Belonging, and Equity). This data-driven solution helps HR leaders better understand where they are with their belonging and diversity (B&D) efforts and where they have the greatest opportunity to turn intentions into real outcomes in the workplace.
"It was clear that not only did the organisation mirror our values, but that Workday would also scale with us as we matured.”The Salvation Army Australia
We see our investments in our products and our customer satisfaction reflected in our growth. Customers from different industries, regions, and sizes continue to join the Workday community, and we’ve reached a big milestone: the successful deployment of Workday HCM for an organization with more than one million employees.
We also continue to expand how customers can join the Workday community and get more from their investments in Workday. The Workday partner ecosystem now exceeds 13,500 total certified resources, and we continue to foster an even more open and extensible Workday, with 200+ software partner firms and 12 Workday HCM Venture investments.
Organizations across the globe are benefiting, with insights about their employees and the employee experience. According to an executive at Everise, "No matter where in the world our teams are based, I get real-time information through Workday on all hiring metrics, employee demographics, attrition trends and reasons, promotion and payroll records, and compensation and benefits information."
We’ve continued to stay laser-focused on customer success, delivering the vision and innovation that global organizations need to navigate rapidly changing business and workforce circumstances. Our diverse group of Workday customers includes respected brands such as AirAsia, Netflix, and Target. And this year we’re thrilled that new companies like General Motors and Hong Kong Broadband Network have joined our customer community.
More than 70% of our customers are currently live in production, and we’re getting them into Workday and realizing value from their investment faster. And as our customer base grows, so does our customer satisfaction. According to our customer at PwC, ”When you look at what we did with Workday at PwC, it's an amazing story. It was a massive effort. We've unlocked value, we've simplified, we are now more flexible, we operate as a global team and we can better serve our global clients.”1
This year has brought unprecedented demands for resilience and adaptability. We’ve embraced that ourselves, delivering new products, expanding into new markets, and making significant investments to bring hundreds of new capabilities to our customers. We’ve also stayed focused on what matters most: Providing our customers with a system they can count on in a changing world.
1PwC, Our Journey, October 2020.
Read the report: “Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises,” Analysts: Jason Cerrato, Chris Pang, Jeff Freyermuth, Ron Hanscome, Sam Grinter, Ranadip Chandra, Amanda Grainger, John Kostoulas, Helen Poitevin, November 9, 2020.
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