Workday Video: 8 Perspectives on How AI and ML Will Change the Future of Work

Artificial Intelligence and Machine Learning will have a significant impact on the future of work. It’s already changing how work gets done, what skills are needed in the workforce, and how decisions are made. PwC estimates that by the late 20s, AI and related technologies could contribute over $15 trillion to the global economy.

In this video filmed at Workday Elevate in London, we ask industry experts, Workday partners and customers to share their insights and experiences when it comes to AI to find out the true transformative effect it could have on the business landscape.

Join us for an enlightening discussion that demystifies AI and ML, offering valuable insights for business leaders, tech enthusiasts, and anyone curious about the future of technology.

Key highlights

• “It’s going to be extremely broad and extremely deep. There is nothing within the workplace that won’t be impacted by AI. AI has obviously a long history but the acceleration that we see in that domain is tremendous,” Filip Gilbert, Global Workday CTM Lead & HR Technology Lead Accenture. 

• “There is a real opportunity, if we stop just applying it to existing work, if we a take step back and think how do we fundamentally redesign work to benefit from the use of this technology, we can change and redesign roles to be more inherently human so people are happier, healthier, spend more time with their family and with society, and drive productivity in the workplace at the same time,” Richard Coombes, Partner, Human Capital Management Practice, Deloitte.

• “[AI] will shorten the process for providing considered answers to people who come to us for resolutions so it’s absolutely key and really interesting and we have already started on that journey,” Nicola Wadham, CIO, Financial Ombudsman Service.

• “AI is all about data. Can I see the [Insurance] industry evolving to real-time data, so the route that you take in your car could influence the price you pay because the risk is different, that could happen. How claims is serviced; diagnostics data, photographic data being used to assess the size and the cost of a claim, if you have a motor accident. I think there are some really powerful things in which the customer experience and the customer journey will be impacted,” Nigel Bryan, Head of Financial Control, NFU Mutual.

• “If you’re removing some of that administrative burden or reconciliation burden, improving the quality of the data, then it already means that you’re one step ahead. You don’t need to wait for someone to pull a report and check it reconciles before you can then look at the insights and take action,” Ed Dowing, Group Finance Director, Equiniti