And what about when it comes to data?
We are a really data-rich organisation. We come from a background of engineers and academics who are constantly after more information. Every single pound we spend, we need to demonstrate the impact to the UK economy. That kind of top-down pressure, as well as people asking for information, has really led to data being used in every team for almost every decision.
Workday has given us a single source of truth for our finance records and HR systems. We now use that to create executive management team dashboards, where we can really see the current size and shape of the organisation. Historically, there’s always been a challenge around trusting information and whether it’s accurate, especially as there are challenges such as who entered that data in the first place, how it gets into the system, and how it’s tracked. The ability for cost centre managers to see what their up-to-date spend is or to get visibility with easy reporting is definitely closing that gap and helping to increase trust in our data.
And how did the solution benefit payroll regulations?
We were able to clearly report on what we’d done. Everyone has instant access to their payslips, so issues or errors that were detected are quickly highlighted to the central team to fix. This new process significantly reduced the amount of errors. We were also able to do final payments later in the month, enabling much more flexibility with the system. Things like stop letters or new tax code notifications were applied later in the month than they had ever been before, which made us much more compliant with some of the regulations.
How did you go about instilling change within the organisations? Did you come up against any doubters?
We have a digital delivery and change team that works alongside the IT, finance and HR teams. We built multidisciplinary delivery teams to think more broadly about what we needed and this helps to bring the business along with us.
Another way that we manage change at Innovate is probably a little bit different to some others. We’re not afraid of rolling out new features to teams to get them to experiment with them. That enables everyone to feel like they’ve been part of the design and the delivery, which has really helped to accelerate adoption. Sandboxes are a great way to do that!