Improving the customer experience is at the heart of that transformation. To do that, Inter IKEA relies on hiring and retaining the right people with the right skills which is a very difficult task in today’s climate. Seven of 10 industries, including retail, report levels of employee burnout either worsening or at least not improving, according to Workday research looking at the attitudes of 1.5 million employees worldwide.
That’s why Inter IKEA is leveraging technology to help its people to do their jobs more efficiently and purposefully. “Many people nowadays look for meaningful work that contributes to some bigger purpose and that supports their overall wellbeing,” Delic said. Unfulfilling work is the top commonality among people who are extremely or very likely to look for a new job, a global PwC survey found.
Clear career pathways and personal growth are key to the employee experience. Inter IKEA is using Workday to provide employees with learning experiences for in-demand skills—and, in the process, foster a lifelong learning mindset. “We want to upskill our workers so they have the capabilities and competencies that will be needed in the future,” she said. “This is how we can support employees and tell them that their company is invested in their future.”
To get there, though, Delic’s transformation team must employ robust change management, she explained. “The most challenging part isn’t the implementation of the technology—it’s the stakeholder management,” she said. “If we don’t have the change management in place, it doesn’t matter how good the technology is.”