In this article, we discuss:
Delivering care amid staffing shortages, provider burnout, and supply chain disruptions, while facing a challenging macroeconomic environment, is no small feat. Now more than ever, healthcare organizations must be agile and resilient to grow and thrive—and that requires getting the most that they can from their technology systems.
Healthcare industry leaders continue to invest in digital transformation by embracing innovations that improve patient and employee experiences, consolidating systems for greater efficiencies, and expanding their relationships with trusted vendor partners.
In recent years, the healthcare ERP market has turned to cloud-based systems for greater value, and Workday customers agree that we’ve raised the bar for the whole healthcare industry. That’s one reason we’re proud to share that for the sixth year, our healthcare customers and KLAS Research have ranked Workday as Best in KLAS in enterprise resource planning (ERP) for Workday Financial Management, Workday Human Capital Management, and Workday Supply Chain Management for healthcare, and have awarded us Best in KLAS for Talent Management.
Valuing Customer Feedback
Customer service is a core value at Workday. As KLAS rankings are based on anonymous customer feedback, we’re honored by the continued validation of our customers’ satisfaction and the benefits they reap from their Workday products and services.
CIOs and other senior business leaders across healthcare participate in robust surveys with KLAS, and the report can influence an organization’s technology investment evaluations. “The 2023 Best in KLAS report highlights the top-performing healthcare IT solutions as determined by extensive evaluations and conversations with thousands of healthcare providers,” says KLAS CEO Adam Gale.
Adds John Kravitz, a former healthcare CIO and our newly appointed head of healthcare at Workday: “KLAS is a recognized, valued resource to the CIO community. It’s an important reference to validate their thoughts when evaluating ERP system vendors on our product quality and services, which has a profound impact on our reputation.”
Listening to Customer Needs: Financial Pressures
Increasing financial pressures challenge our customers to pursue their missions of care. It’s essential we engage our customers and listen to their needs to drive our product enhancements and updates. “Our technology—along with our commitment to our customers—help enable us, and our customers, to navigate the evolving complexities of today's environment,” says Workday Chief Customer Officer Sheri Rhodes.