5 Ways Services Firms Can Drive Technology Change
Cloud technology can make systems faster, more nimble, and more responsive. If done right, it’s a golden opportunity for a digital transformation that delivers a bolder, more successful future.
Professional and Business Services
News, trends, and insights about the professional services industry.
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Why Intelligent Resource Management Matters
For professional services firms facing a tight talent market and far-ranging industry pressures, the usual ways of pairing people and projects require a rethink. We talk with Workday’s Patrice Cappello and Justin Joseph to learn more about how intelligent resource management can help.
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How Cushman & Wakefield Deployed Digital Transformation
Neil Johnston, global CFO at Cushman & Wakefield, shares insights into the global real estate firm’s digital transformation and the benefits clients and employees have experienced because of it.
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Workday Global Study: Professional Services Leaders Say Digital Transformation Is Key to Resilience
Only 38% of professional services leaders say their organization is digitally well equipped to ensure business continuity in times of crisis. We talk with Workday’s Patrice Cappello and Justin Joseph to learn what this new research means and how organizations can accelerate their digital transformation to adapt to any change.
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Workday Podcast: Automation Drives the Professional Services Industry to Improve Business Outcomes
Technology helped the professional services industry weather the uncertainty of the past couple of years. Hear Jon Milkovich, director, Workday Financials, at ERPA, talk about the benefits of automation, a better employee experience, and thoughtful change management.
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How CapTech Took Control of Its Growth
What should professional services firms do when rapid expansion leads to growing pains? We talked with Heather Long, CFO of CapTech, to learn how she helped her organization solve increasingly complex growth challenges.
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Workday Podcast: Revenue Forecasting for Services Firms: A Key for Growth
More than half of professional services firms can’t forecast project revenue beyond six months. Workday’s Mark David and Justin Joseph share insights into how organizations can get revenue forecasting right, even when business is anything but usual.
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Workday Podcast: How Professional Services Firms Can Ignite M&A Success
There’s been a recent surge in mergers and acquisitions (M&A) in professional services. What’s behind this boom in deals? And most importantly, what’s the key for M&A success? Michael Hemingway of Alight Solutions and industry expert Mark Turner share insights about how companies can efficiently integrate M&As.
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Workday Podcast: Transforming Finance in Finland During the Pandemic
In this episode of the Workday Podcast, Elizabeth Schauman, head of finance at Academic Work was joined by Karin Hagman, regional vice president, Nordics at Workday to discuss finance agility and looking to the future of the function beyond the pandemic.
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Looking Ahead for Professional and Business Services Companies
At our Conversations for a Changing World digital event, senior executives from IBM and Alight Solutions discussed how their organizations have collaborated with Workday to enable agility during the pandemic, and their plans for the future.
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How IT Leaders Can Create a Competitive Employee Experience
At Workday’s Conversations for a Changing World, Accenture’s Penelope Prett discussed what it will take to keep the hybrid workforce engaged.
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You Don’t Need a Crystal Ball to Forecast Revenue
Discover how a professional services automation (PSA) platform can help services organizations better forecast revenue.
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Webber Wentzel: Driving Innovation for South Africa’s Legal Sector
The CIO at Webber Wentzel, a prominent full-service law firm based in South Africa, talked to us about how the firm leveraged technology to navigate these unprecedented times, and its roadmap for the future.
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How European Finance Leaders Are Preparing for a Post-Pandemic World
As businesses across Europe take the first tentative steps toward normality following the worst of the COVID-19 pandemic, attention is now turning to how to prepare for the future. Finance leaders from Workday customer companies discuss resilience, digital transformation, and some of the lessons learned.
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Stout Drives Growth Through Digitization
Jon Leins, finance and accounting director at global investment bank and advisory firm Stout, explains why his team decided to replace more than 10 legacy systems with Workday in one big-bang deployment—and how its new enterprise management cloud is delivering game-changing efficiencies.
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The Future of Professional Services Firms: A View From 2025
More than one-third of professional services firms now expect that 75% or more of their revenue will come from digital within the next three years. Industry experts from PwC and Workday recently partnered to explain what this means for the industry’s future.
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Coleman Worldwide Moving Enables Better Decision Making
A provider of local, long distance, and international moving services since 1914, Coleman Worldwide Moving is furthering its financial transformation with data reporting and analytics that drive strategic decision making. Alex Chance from Coleman recently shared insights on creating a holistic picture of the company’s financial performance.
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Workday Podcast: How CSA Group Is Enabling Finance Digital Acceleration
CSA Group set out to digitize its financials and reporting processes and unlock new levels of productivity. Hitesh Laxman, director, financial process improvement at CSA Group, and Lynn Hurley, senior vice president, finance consulting, Collaborative Solutions, share learnings from the professional services company’s digital transformation journey.
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Workday Industry Insights Europe: How Professional Services Is Preparing for the Post-Pandemic World
At our recent digital event, finance executives and industry analysts discussed how the pandemic has impacted the pace of digital change in the professional services industry.
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Global Study: Professional Services Companies Are Both Leading and Lagging in Organizational Agility
Professional services firms have made significant progress in their digital efforts, but there’s still work to do. In our latest executive survey, key findings reveal where the industry needs to go.
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Announcing the Winners of the Workday Partner Industry Innovation Awards
The Workday Partner Industry Innovation Awards honor industry-specific solutions from our services partners built on top of Workday Prism Analytics and Workday Adaptive Planning.
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Workday Podcast: Talent Maturity in the Professional Services Industry
Many professional services firms are looking for top talent with new skill sets to meet their clients’ changing needs and help them prepare for future disruption. Jeanne Urich, managing director at Service Performance Insight, reflects on 2020 and shares where firms currently rank in the talent maturity model benchmark.
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How CrossCountry Is Partnering with Workday to Enable Transformation
The CFO, CHRO, and COO at CrossCountry Consulting discuss some of the challenges their organization faced and how Workday helped address them with our suite of human capital management and financial management solutions.
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How Veolia Unlocked Finance Agility During a Global Crisis
Even during a pandemic, many forward-thinking businesses have continued with their digital transformation initiatives. Yael Leblanc, group finance transformation director at Veolia, a global environmental services company headquartered in France, discusses why the shift to a new finance system proceeded as planned despite the global lockdown.
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Workday Podcast: Payroll Is Evolving to Deliver Greater Impact and Business Value
The payroll function is becoming a more strategic partner in order to support business strategy, data compliance, employee engagement, and more. Colin Brennan from Alight Solutions discusses this shift and what it means for organizations and their employees.
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Global Study: Are Proserv Companies Falling Behind in the Race to Organizational Agility?
The COVID-19 pandemic likely exacerbated what we found in our global study, conducted before the crisis: The majority of professional services businesses experience competing challenges moving to real-time planning.
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Workday Podcast: Building a Culture Fit for Agility
In times of hypergrowth, it can be difficult for companies to stay nimble. Chris Skinner, CEO at TopBloc, shares how his professional services firm was able to remain agile through a time of rapid growth.
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Workday Elevate Digital Experience for Europe: Rising to Today’s Challenges with Confidence
We invite business leaders throughout Europe to join us for the Workday Elevate Digital Experience, where you’ll hear from Workday and our customers on how to gain insights, navigate change, and keep your organizations moving forward.
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Understanding the Basics: What Is a Financial Management System?
Here’s a quick guide to the new demands of the finance function, what you need to know about financial management systems, and how the right financial system can help companies adapt to a changing world.
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Crisis Management and Recovery Tips for Professional Services Firms
Three professional services executives in the Asia-Pacific region share their strategies for remote workforce deployment, risk and scenario planning, and staying agile in the face of ambiguity.
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How Customers Are Using Workday to Respond to COVID-19
Chief Customer Officer Emily McEvilly shares how customers are using Workday to help them maintain business continuity and solve challenges created by the pandemic. Emily also discusses how customers have influenced new product configurations we’ve created to help them manage their businesses and workforces.
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Focus Through Disruption: How Alight Solutions Delivers Client Services Remotely
In today’s new world of remote work, professional services firms need to quickly pivot their service models to meet their customers’ changing needs. Read Alight Solutions’ best practices for delivering client services remotely.
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How Upskilling Is Critical to the Changing World of Work
Businesses must adopt new skills within their workforces to keep up with frequent advances in technology. Three HR leaders share how companies can stay ahead of emerging tech developments through upskilling and reskilling.
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Workday Podcast: Future-Proofing the Professional Services Workforce
How can professional service firms prepare for the jobs of tomorrow? By upskilling and reskilling their current workforce to meet changing market needs.
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CFO Perspective: How Employee Engagement Influences the Bottom Line
Your workforce is your biggest expense—are you investing back into it? MATRIX Resources' CFO shares how building a culture of high employee engagement can influence a company’s bottom line.
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Workday Podcast: How the Best Stay on Top in Professional Services
With fierce competition, it’s tough for any business to get to the top and stay there. Industry analyst Jeanne Urich explains how the most successful professional and business services firms do it.
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Why Professional Services Firms Must Digitize These 5 Areas
Many professional services firms steer clients through digital transformation journeys, yet rely on disconnected and manual processes to manage their own businesses. Digitizing these areas can help firms be more competitive.
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Norconsult Embraces HR Disruption Head On
With continued global expansion, Norconsult, a leading multidisciplinary consultancy firm for social planning, engineering design, and architecture, disrupted its approach to HR to better engage its people.
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Industries at Workday Rising: Collaboration and Connection
This year, we’ve significantly expanded the number of industry-specific sessions we’ll have at Workday Rising. Here’s a sample of some of the stories our customers will share about successes in their industries.
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How Your Professional Services Firm Stacks Up Against the Competition
In the webinar, “Best in Class KPIs: Benchmarking Your Professional Services Business,” Jeanne Urich, managing director of SPI, shares compelling data from her company’s 2019 Professional Services Maturity Benchmark.
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3 Workforce Planning Tips for Project-Based Businesses
Here's how professional services organizations can develop capacity flex—the ability to rapidly increase or decrease staffing levels or to shift quickly from one project to another.
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Workday Podcast: Modern Professional Services Automation Helps Firms Work Smarter
Margo Visitacion, vice president and principal analyst at Forrester Research, discusses the challenges facing professional services firms, and how technology solutions such as professional services automation (PSA) can help firms work smarter rather than harder.
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Energy Efficiency Expert CLEAResult Increases Productivity and Visibility with Workday
CLEAResult, a professional services company, shares how it improved operational efficiencies by moving to a single system for finance, HR, planning, and professional services automation (PSA).
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Professional Services Firms: Five Critical Factors for Better Capacity Planning
Pop quiz: How many resources do you need in a week, month, or season from now? Here are the most important areas to consider for capacity planning.
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Counting on Change in the Accounting Industry
For the accounting industry’s long-term health, KPIs need to change. Here are a some ways firms can move in the right direction.
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How IT Consulting Firm BNB Has Gained Insights and Increased Profitability
The chief operating officer at Business Network Builders (BNB) explains how using Workday has helped the IT services company increase project profitability, improve employee engagement, gain insights into resource needs, and more.
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Customer Voice: How Workforce Planning Supports Rapid Growth
Rapid global growth is never easy—but it can be much smarter and more efficient with workforce planning. That's the experience of international law firm Pinsent Masons LLP. Andrew Brett, financial accounting manager, shares how the firm uses workforce planning to better manage growth—and the insights it's gaining in the process.
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Professional Services Outlook 2019: Q&A with Jeanne Urich of Service Performance Insight
What four key trends will impact the professional services industry this year? Jeanne Urich of Service Performance Insight (SPI) shares these and more ahead of SPI's publication of the 2019 Professional Services Maturity Benchmark.
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Solving Global Business Challenges with Workday: Q&A with Aon’s VP of Finance Solutions
In Gaelic, the word Aon means “Oneness,” a fitting name for a company that has grown through more than 500 acquisitions to become one of the leading professional services firms in the world. As the company has grown, so has the complexity of managing the business. Jim Kendall, vice president of finance solutions at Aon, discusses the challenges of running a fast-changing global business, his views on innovation and risk, and how a global, unified finance and HR system has made an impact on the business.
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The New Era of Professional Services: Q&A with Jeanne Urich of Service Performance Insight Research
The professional services industry is experiencing strong growth, yet new opportunities bring new challenges. Jeanne Urich, managing director at Service Performance Insight (SPI), discusses trends impacting the industry, the role of professional services automation (PSA), and what firms should expect from their PSA providers and solutions.
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