Patrice Cappello
Patrice Cappello is head of professional services industry at Workday.
Patrice has more than 25 years of experience bringing technology to firms to achieve objectives, overcome challenges, and drive business value, with a specific focus on the professional and business services industry for 20 years. Prior to joining Workday, Patrice worked for several business software companies including Evolve Software, Deltek Corporation, and SAP, where she led the professional services industry advisory practice in North America.
Professional services firms see benefits in cloud technology which make their systems faster, more nimble, and more responsive. And if done right, it’s a golden opportunity for a digital transformation that delivers a bolder, more successful future.
More than one-third of professional services firms now expect that 75% or more of their revenue will come from digital within the next three years. Industry experts from PwC and Workday recently partnered to explain what this means for the industry’s future.
In today’s new world of remote work, professional services firms need to quickly pivot their service models to meet their customers’ changing needs. Read Alight Solutions’ best practices for delivering client services remotely.
The chief operating officer at Business Network Builders (BNB) explains how using Workday has helped the IT services company increase project profitability, improve employee engagement, gain insights into resource needs, and more.
Effectively handling growth means thoughtfully approaching scaling, which is about more than just piling on more people and resources. That can actually slow your professional services' firm down if you don't create sustainable business practices and processes that revolve around consistent, reliable data.