Connecting Retail’s Front and Back Office
Learn why the connection between retail’s front and back office is essential for solid decision-making.
Retail
News, trends, and insights about the retail industry.
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The Power of Continuous Planning for Retail CFOs
The age of continuous planning for retail CFOs is here, and it is the key to unlocking increased efficiency, lowering costs, and forging a positive path forward, even through disruption.
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CIO View: Balancing Continuity and Innovation at Saks
CIOs walk a tightrope of continuity and innovation, especially in a fast-paced space such as retail. At NRF 2022: Retail’s Big Show, Saks CIO Mike Hite shared how he navigates this balancing act in a fireside chat with Joe Wilson, Workday’s CTO of North America.
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3 Industries Driving Customer-Centered Innovation With Cloud Technology
Learn how three industries are driving the “last mile of industry innovation” with the right cloud partner.
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How Flexibility Can Drive the Great Retention of Frontline Workers
Workplaces that employ hourly workers aren’t always known for flexibility. But technology, powered with artificial intelligence and machine learning, can help workplaces be more attractive to frontline talent. Enter flexible scheduling for frontline workers.
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3 Ways Ralph Lauren Accelerates Procurement
The global sourcing leader at Ralph Lauren shared insights and best practices for driving high-performing procurement at our Conversations for a Changing World digital event.
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Global Study: Retailers Excel at Organizational Agility
According to our latest global study, retail organizations are ahead of other sectors in understanding the importance of digital revenue and, more importantly, having the agility to act quickly on opportunities.
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Retail Workforce Management and the Great Resignation
The Great Resignation is hitting home in the retail industry. Here’s why a renewed focus on workforce management (with worker-first scheduling leading the way) could help stem the tide.
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Growing With Workday: Retail and Hospitality Leaders Share Their Stories
At a Workday digital event, Conversations for a Changing World, leaders from Sprouts and Shake Shack shared how Workday supported them through pandemic disruption—and is helping them move forward with a positive outlook.
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Workday Podcast: A Positive Look Forward for Retail CIOs
Retail CIOs have plenty on their minds, but they’re seizing the moment to help guide their organizations toward a positive future with creativity and innovation.
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Workday Industry Insights EMEA: Accelerating the Journey to Becoming a Digital Enterprise
Businesses must continue to accelerate their journey to become agile, digital enterprises that are primed to respond to unseen challenges. On 18 November, Workday Industry Insights EMEA will bring together a cross-section of industry experts who will share valuable insights on thriving in such uncertain times.
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Workday Podcast: Avon’s Secrets for a Beautiful Global Deployment
What does it mean for a beauty company to scale new systems worldwide, and how can an organization strategically plan for the challenges that arise once the deployment dust has settled? Tina Hutchinson, director of Workday operational excellence at Avon, shares her experience.
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Retail & Hospitality Industry Summit: Moving Ahead With Agility and Analytics
Business leaders in the retail and hospitality industries at a recent Workday summit talk about how they’re finding a path forward that looks less like surviving and more like thriving.
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Primark: Fashioning the Future of HR in the Retail Workplace
At our Workday Elevate Digital Experience 2021 in the UK, fashion retailer Primark shared how it brought together effective HR approaches and technology to move with agility, engage with employees, and prepare for the future.
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Workday Podcast: What Matters to Retail Frontline Workers
So much has changed in retail since the pandemic began, but not everything. Chris Cameron, managing director at Deloitte Consulting, joined us to talk about the always-important role of retail frontline workers.
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Announcing the Winners of the Workday Partner Industry Innovation Awards
The Workday Partner Industry Innovation Awards honor industry-specific solutions from our services partners built on top of Workday Prism Analytics and Workday Adaptive Planning.
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Workday Podcast: How Retail CFOs Are Innovating in Disruptive Times
The retail industry has gone through decades worth of changes since the start of the global pandemic, and retail CFOs are moving fast to ensure their companies are adapting and thriving. Experts from KPMG and Workday talk about this and more on the Workday Podcast.
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Workday Industry Insights Europe: Building a Firm Foundation for Retail Human Capital Management
At our recent digital event, Harrods and Fielmann AG talked about how having a single system with Workday helps them achieve greater business insights, stay connected with their employees, and streamline business processes.
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4 Powerful Ways Companies Can Support Belonging and Diversity
Karen Carter, chief human resources officer and chief inclusion officer at Dow Chemical, and Ann-Marie Campbell, executive vice president, U.S. stores at The Home Depot, share insights on how to cultivate a culture of diversity, equity, and inclusion.
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The Grocery Industry: Fresh Innovation for Turbulent Times
Grocery stores couldn’t close their doors to change to the new way of operating in a pandemic. But they’ve adapted quickly and tapped into the positive force of innovation to keep feeding households everywhere.
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A Holiday Shopping Season like No Other
Due to the massive amount of disruption in the retail industry this year it’s somewhat futile to try and predict how the holiday season will turn out, so let’s talk about how it’s unfolding so far and how retailers are preparing for the busiest weeks.
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Workday Podcast: COVID-19 and Retail—Finding the Way Forward
Retail may never be the same after COVID-19. Accenture’s global retail consulting lead joins us to discuss how the industry is finding a way forward through disruption.
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Workday Podcast: How JOANN Helped Address PPE Shortage
Janet Duliga, chief administrative officer at the fabric and craft retailer, discusses how the business quickly shifted its operating model to meet the demand for do-it-yourself personal protective equipment.
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John Lewis Partnership: How to Enable Digital Disruption During Crisis
Lesley Ballantyne, director of people operations for the John Lewis Partnership, connected with Peter Gamble, Workday regional vice president and country leader for the UK and Ireland, at this year’s Workday Elevate Digital Experience, to discuss how one of the UK’s best-loved retail groups has been facing digital disruption head on.
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Workday Elevate Digital Experience for Europe: Rising to Today’s Challenges with Confidence
We invite business leaders throughout Europe to join us for the Workday Elevate Digital Experience, where you’ll hear from Workday and our customers on how to gain insights, navigate change, and keep your organizations moving forward.
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Global Study: How Retail Companies Approach Organizational Agility
Retailers know they must stay agile and flexible to thrive now and into the future. Our global study digs into the importance of organizational agility for retailers.
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How Customers Are Using Workday to Respond to COVID-19
Chief Customer Officer Emily McEvilly shares how customers are using Workday to help them maintain business continuity and solve challenges created by the pandemic. Emily also discusses how customers have influenced new product configurations we’ve created to help them manage their businesses and workforces.
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Workday Podcast: The Battle for Retail Talent
Frontline workers are a vital part of retail operations. But competition for retail talent is intense, and it’s even harder to retain employees once they’re on board. In this podcast, Greg Thomas talks with retail expert Chris Cameron about how retailers can attract and retain the best of the best.
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Organizational Agility: Business Leaders Share Best Practices
A recent Workday study revealed that leaders in digital transformation exhibit high levels of performance across five key characteristics. Three executives share how companies can embed these behaviors into their businesses.
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In Good Company: The Changing World of Retail
Speed, convenience, and personalization are key to winning the hearts of today’s shoppers. But it’s not always easy. KPMG retail expert Mark Schmeling joined us to talk about the changing world of retail and what retailers need to do to get ahead of their competition.
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Investing in First Impressions: Retail and Hospitality Frontline Workers
Frontline workers are the first impression in retail and hospitality. Here’s why it’s so important to make sure they’re well-trained and empowered.
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Top 10 Workday Podcasts of 2019
Here's a look at some of our favorite Workday Podcasts of the year. Topics include building a collaborative culture, managing risk, charting the future of artificial intelligence, and much more.
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Top 10 Workday Blog Posts of 2019
We have the privilege of providing a place for members of our community to share their experiences and expertise here on the Workday Blog. Here are some of our favorite and most popular stories of the year.
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The Changing World of Retail and Hospitality: Why Cloud Is Key
In an interview, Leslie Hand from IDC Retail Insights explains why harnessing the power of the cloud is essential to thriving in the changing worlds of retail and hospitality.
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Why Frontline Workers Must Be Part of Your Digital Transformation
Frontline workers are often the first people to represent your brand and help your customers. Here's why it's more important than ever to prioritize their needs and keep them engaged.
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3 Keys to Holiday Retail Success
The holidays can make or break annual profits for retailers. As this important season draws closer, the three things on the collective mind of retail leaders are speed, convenience, and personalization.
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Reskilling Your Workforce for the Changing World of Retail
The ability to redefine and upskill the retail workforce separates retailers who will succeed from the ones who eventually become a distant memory. Ferguson Enterprises shares insights into their approach to training and retaining their employees during a time of disruptive change.
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What the Modern Shopper Wants From You
As shoppers keep increasing their demands, retailers are working overtime—and using new technologies—to measure up. Take a look at some examples of increased demand and what they mean for retailers.
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How 7-Eleven Is Driving Digital Innovation
As the world’s first convenience store, 7‑Eleven continues to find innovative ways to cater to a new generation of digitally-savvy shoppers. As technology evolves, the company has a vested interest in ensuring it stays two steps ahead of its customer’s needs.
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Workday Podcast: Opening Doors to Opportunity at Walmart
Walmart's Gayatri Agnew discusses how one of the world's largest companies is driving change through its Walmart.org philanthropic organization, by opening up opportunities for its associates to grow their careers.
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Five Questions Retailers Should Consider Right Now
What should retailers be doing to make sure they’re meeting shoppers’ increasingly high expectations? See five questions they should be asking themselves to get ahead of the competition and to build a loyal customer base.
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Industries at Workday Rising: Collaboration and Connection
This year, we’ve significantly expanded the number of industry-specific sessions we’ll have at Workday Rising. Here’s a sample of some of the stories our customers will share about successes in their industries.
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How Technology Transformation Is Shaping the Retail Renaissance
2018 has been a tough year for many European retailers, yet some economic indicators suggest a more positive outlook on the horizon. Gonzalo Benedit discusses how retailers can deliver a consistent customer experience across all touch points, starting with their internal customers—the employees.
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How CustomInk Fixed Broken Processes and Supported Growth with Workday
CustomInk has 1,600 employees worldwide and offers its products both online and through newly emerging U.S. store locations. Kaylan McDuff, assistant controller of subsidiaries at CustomInk, discusses how Workday has helped streamline business processes and create greater efficiencies for finance, while also supporting their growth.
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Blazing Trails in Corporate Culture with Patagonia
Through a text and video experience, we share with you a story about Patagonia, a Workday Customer. Dean Carter, head of shared services, discusses the company's unique culture, and steps it takes to ensure employees don't have to choose between their families and careers.
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Why Workday is Winning in Retail
Why are the world’s biggest retailers looking to Workday? Chano Fernandez outlines three key trends that showcase why Workday is a trusted partner to empower the current and future state of retail.
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Why Retail Digital Transformation Begins with Employees
A happy workforce leads to happy customers. Do retail employees have the technology tools they need to learn their jobs quickly and grow their careers?
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Workday Community Voices: CFO Kevin Loegering on how Worktags Brought Visibility to Finance
The CFO at Johnson Brothers Liquor Co. discusses how his team got comfortable with moving off a legacy system and grew to embrace the capabilities of a modern financial system. He also explains how the CFO role is changing, and provides advice for young finance professionals.
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Workday to Acquire Platfora
Workday has signed a definitive agreement to acquire Platfora, a leading provider of operational analytics and data discovery tools that enable companies to visually interact with and analyze petabyte-scale data in seconds. Read more from EVP Mike Frandsen.
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Want a Successful Retail Omnichannel Strategy? Focus on Talent
Retailers have made big investments in systems to support omnichannel strategies, yet it's just as important to focus on the people side: talent, training, and skillsets needed to support omnichannel efforts.
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