News, trends, and insights about the retail industry.
Disruption still impacts every corner of the retail space. Business leaders and industry experts weigh in on the most compelling trends in retail, including leveraging AI for financial planning and multichannel experiences, new approaches to talent retention, and doubling down on data analytics.
A senior HR leader at PVH Corp. (owners of the Calvin Klein and Tommy Hilfiger brands) shares practical advice on building digital-first associate experiences for retail with Workday in a session from NRF 2023: Retail’s Big Show.
In this episode of the Workday Podcast, Ben Eubanks, chief research officer at Lighthouse Research and Advisory, discusses what frontline workers need for an employee experience that fosters belonging and retention. His insights are part of a Workday-sponsored report, “Frontline Workers: How to Connect, Enable, and Support Them in the Modern Workplace.”
Feeling supported by their managers is the strongest indicator of a frontline employee’s sense of belonging and desire to stay, according to findings from a Workday-sponsored report. Here’s how companies can enable their frontline managers to foster an engaging employee experience.
The retail and hospitality industries are constantly changing. But even with the lingering impacts of past disruption and the effects of new macroeconomic pressures, they’re still paving a way to success with innovation and flexibility.
As Christmas Tree Shops (CTS) undertakes a major expansion and rebranding effort, the retailer’s human resources director shares how the chain is driving employee engagement to boost customer service.
The “Great Resignation” has slowed down, but employee burnout persists as retailers continue to try filling essential roles. In a recent study, “Empathy and Empowerment: The New Front-Line Experience” findings show, some leaders are blazing a hopeful path amid turnover woes.
Insights, analytics, and data—three key ingredients for real retail transformation. On this podcast episode, KPMG retail expert Sam Ganga talks about what matters for retailers as they look to effectively adapt to a rapidly changing retail landscape.
To thrive in the fast-paced retail landscape, businesses must ensure their technological foundations are in good order. A great place to start? An enterprise management cloud solution.
To survive (and thrive) in a fast-paced world, retailers must invest more than ever in the power of data and insights.
At the recent IMA Accounting & Finance Conference, a finance executive at Team Car Care described his team’s journey to the Workday Enterprise Management Cloud, including financial planning, financials, and human capital management all in one system.
Learn why the connection between retail’s front and back office is essential for solid decision-making.
The age of continuous planning for retail CFOs is here, and it is the key to unlocking increased efficiency, lowering costs, and forging a positive path forward, even through disruption.
CIOs walk a tightrope of continuity and innovation, especially in a fast-paced space such as retail. At NRF 2022: Retail’s Big Show, Saks CIO Mike Hite shared how he navigates this balancing act in a fireside chat with Joe Wilson, Workday’s CTO of North America.
Learn how three industries are driving the “last mile of industry innovation” with the right cloud partner.
Workplaces that employ hourly workers aren’t always known for flexibility. But technology, powered with artificial intelligence and machine learning, can help workplaces be more attractive to frontline talent. Enter flexible scheduling for frontline workers.
The global sourcing leader at Ralph Lauren shared insights and best practices for driving high-performing procurement at our Conversations for a Changing World digital event.
According to our latest global study, retail organizations are ahead of other sectors in understanding the importance of digital revenue and, more importantly, having the agility to act quickly on opportunities.
The Great Resignation is hitting home in the retail industry. Here’s why a renewed focus on workforce management (with worker-first scheduling leading the way) could help stem the tide.
At a Workday digital event, Conversations for a Changing World, leaders from Sprouts and Shake Shack shared how Workday supported them through pandemic disruption—and is helping them move forward with a positive outlook.
Retail CIOs have plenty on their minds, but they’re seizing the moment to help guide their organizations toward a positive future with creativity and innovation.
Businesses must continue to accelerate their journey to become agile, digital enterprises that are primed to respond to unseen challenges. On 18 November, Workday Industry Insights EMEA will bring together a cross-section of industry experts who will share valuable insights on thriving in such uncertain times.
What does it mean for a beauty company to scale new systems worldwide, and how can an organization strategically plan for the challenges that arise once the deployment dust has settled? Tina Hutchinson, director of Workday operational excellence at Avon, shares her experience.
Business leaders in the retail and hospitality industries at a recent Workday summit talk about how they’re finding a path forward that looks less like surviving and more like thriving.
At our Workday Elevate Digital Experience 2021 in the UK, fashion retailer Primark shared how it brought together effective HR approaches and technology to move with agility, engage with employees, and prepare for the future.
So much has changed in retail since the pandemic began, but not everything. Chris Cameron, managing director at Deloitte Consulting, joined us to talk about the always-important role of retail frontline workers.
The Workday Partner Industry Innovation Awards honor industry-specific solutions from our services partners built on top of Workday Prism Analytics and Workday Adaptive Planning.
The retail industry has gone through decades worth of changes since the start of the global pandemic, and retail CFOs are moving fast to ensure their companies are adapting and thriving. Experts from KPMG and Workday talk about this and more on the Workday Podcast.
At our recent digital event, Harrods and Fielmann AG talked about how having a single system with Workday helps them achieve greater business insights, stay connected with their employees, and streamline business processes.
Karen Carter, chief human resources officer and chief inclusion officer at Dow Chemical, and Ann-Marie Campbell, executive vice president, U.S. stores at The Home Depot, share insights on how to cultivate a culture of diversity, equity, and inclusion.
Grocery stores couldn’t close their doors to change to the new way of operating in a pandemic. But they’ve adapted quickly and tapped into the positive force of innovation to keep feeding households everywhere.
Due to the massive amount of disruption in the retail industry this year it’s somewhat futile to try and predict how the holiday season will turn out, so let’s talk about how it’s unfolding so far and how retailers are preparing for the busiest weeks.
Retail may never be the same after COVID-19. Accenture’s global retail consulting lead joins us to discuss how the industry is finding a way forward through disruption.
Janet Duliga, chief administrative officer at the fabric and craft retailer, discusses how the business quickly shifted its operating model to meet the demand for do-it-yourself personal protective equipment.
Lesley Ballantyne, director of people operations for the John Lewis Partnership, connected with Peter Gamble, Workday regional vice president and country leader for the UK and Ireland, at this year’s Workday Elevate Digital Experience, to discuss how one of the UK’s best-loved retail groups has been facing digital disruption head on.
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We invite business leaders throughout Europe to join us for the Workday Elevate Digital Experience, where you’ll hear from Workday and our customers on how to gain insights, navigate change, and keep your organizations moving forward.
Retailers know they must stay agile and flexible to thrive now and into the future. Our global study digs into the importance of organizational agility for retailers.
Chief Customer Officer Emily McEvilly shares how customers are using Workday to help them maintain business continuity and solve challenges created by the pandemic. Emily also discusses how customers have influenced new product configurations we’ve created to help them manage their businesses and workforces.
Frontline workers are a vital part of retail operations. But competition for retail talent is intense, and it’s even harder to retain employees once they’re on board. In this podcast, Greg Thomas talks with retail expert Chris Cameron about how retailers can attract and retain the best of the best.
A recent Workday study revealed that leaders in digital transformation exhibit high levels of performance across five key characteristics. Three executives share how companies can embed these behaviors into their businesses.
Speed, convenience, and personalization are key to winning the hearts of today’s shoppers. But it’s not always easy. KPMG retail expert Mark Schmeling joined us to talk about the changing world of retail and what retailers need to do to get ahead of their competition.
Frontline workers are the first impression in retail and hospitality. Here’s why it’s so important to make sure they’re well-trained and empowered.
Here's a look at some of our favorite Workday Podcasts of the year. Topics include building a collaborative culture, managing risk, charting the future of artificial intelligence, and much more.
We have the privilege of providing a place for members of our community to share their experiences and expertise here on the Workday Blog. Here are some of our favorite and most popular stories of the year.
In an interview, Leslie Hand from IDC Retail Insights explains why harnessing the power of the cloud is essential to thriving in the changing worlds of retail and hospitality.
Frontline workers are often the first people to represent your brand and help your customers. Here's why it's more important than ever to prioritize their needs and keep them engaged.
The holidays can make or break annual profits for retailers. As this important season draws closer, the three things on the collective mind of retail leaders are speed, convenience, and personalization.
The ability to redefine and upskill the retail workforce separates retailers who will succeed from the ones who eventually become a distant memory. Ferguson Enterprises shares insights into their approach to training and retaining their employees during a time of disruptive change.
As shoppers keep increasing their demands, retailers are working overtime—and using new technologies—to measure up. Take a look at some examples of increased demand and what they mean for retailers.
As the world’s first convenience store, 7‑Eleven continues to find innovative ways to cater to a new generation of digitally-savvy shoppers. As technology evolves, the company has a vested interest in ensuring it stays two steps ahead of its customer’s needs.