News, trends, and insights about the hospitality industry.
In a new hospitality report from Coresight and Workday, 50% of leaders said training their frontline workers was a big challenge in times of fluctuating demand. Download the new report to learn why optimizing operations is essential for building a foundation for long-term growth.
With consumer demands constantly changing, the quick-service restaurant industry is under pressure to innovate while building a sure foundation for future growth.
Savvy hospitality leaders will invest not just in technology, but also in workforce reskilling and upskilling to leverage innovative capabilities and deliver customer-centric experiences.
The hospitality industry has faced wave after wave of difficulties in the past few years. Learn how restaurant chain P.F. Chang’s has risen above those challenges thanks to its innovative approach to talent and technology.
What’s the positive path forward for the retail and hospitality industries? Keith Pickens, managing director of retail and hospitality at Workday, shares his perspective in this installment of our Industrious podcast series.
We’re delighted to celebrate retail and hospitality customers who consistently find solutions to problems and create great experiences for their employees and customers. Read on to learn this year’s category winners for the Workday Industry Innovation Awards.
How can retail and hospitality industry leaders see past the hype and harness the power of artificial intelligence (AI) and machine learning (ML)? Read on to learn the potential for AI and ML in these industries—and how human resources and finance teams are already leveraging them.
Senior leaders in people and technology at Southwest Airlines share the game-changing impacts of partnering with Workday.
Research from Workday shows how hospitality leaders can accelerate their digital strategy to plan for future success.
Hotels, restaurants, and other hospitality businesses may be rebounding back to pre-pandemic norms—but that’s about the only thing returning to the status quo. Whether it’s new omnichannel approaches, better scenario planning, or embracing AI to address staffing challenges, hospitality leaders weigh in on what comes next—and how businesses can prepare.
In this episode of the Workday Podcast, Ben Eubanks, chief research officer at Lighthouse Research and Advisory, discusses what frontline workers need for an employee experience that fosters belonging and retention. His insights are part of a Workday-sponsored report, “Frontline Workers: How to Connect, Enable, and Support Them in the Modern Workplace.”
Feeling supported by their managers is the strongest indicator of a frontline employee’s sense of belonging and desire to stay, according to findings from a Workday-sponsored report. Here’s how companies can enable their frontline managers to foster an engaging employee experience.
The retail and hospitality industries are constantly changing. But even with the lingering impacts of past disruption and the effects of new macroeconomic pressures, they’re still paving a way to success with innovation and flexibility.
The hospitality industry was hit hard by the pandemic, but now that many more consumers are in the mood to go out and about, front-line workers are harder than ever to come by. Our front-line worker study shows there are a few strategies hospitality leaders can deploy to find and keep qualified workers.
Restaurant leaders have to balance innovation, frontline worker satisfaction, and top-notch customer service. That’s no small task! Hospitality industry experts sit down to talk about the future of the restaurant industry on this episode of the Workday Podcast.
Workplaces that employ hourly workers aren’t always known for flexibility. But technology, powered with artificial intelligence and machine learning, can help workplaces be more attractive to frontline talent. Enter flexible scheduling for frontline workers.
Neil Gribben, vice president of accounting and control at hospitality and leisure company Belmond, met with Workday’s Tim Wakeford to discuss how finance has pushed forward with digital acceleration during the pandemic.
As businesses across Europe take the first tentative steps toward normality following the worst of the COVID-19 pandemic, attention is now turning to how to prepare for the future. Finance leaders from Workday customer companies discuss resilience, digital transformation, and some of the lessons learned.
At a Workday digital event, Conversations for a Changing World, leaders from Sprouts and Shake Shack shared how Workday supported them through pandemic disruption—and is helping them move forward with a positive outlook.
By combining a big-picture perspective of the company’s needs with best practices, Drury Hotels increased collaboration and built a digital foundation for the future. The hotel chain’s executives discuss retiring legacy applications, taking security seriously, and helping employees become even better at what they do.
Businesses must continue to accelerate their journey to become agile, digital enterprises that are primed to respond to unseen challenges. On 18 November, Workday Industry Insights EMEA will bring together a cross-section of industry experts who will share valuable insights on thriving in such uncertain times.
Business leaders in the retail and hospitality industries at a recent Workday summit talk about how they’re finding a path forward that looks less like surviving and more like thriving.
Amid disruptive times, quick-service restaurants have found a way forward through creativity, agility, and flexibility. Let’s look at how they’ve done it and how they’re looking to the future.
The global senior director of people systems and operations at Delivery Hero discusses how the company has been able to improve its employee experience—even as the organization undergoes massive growth.
Due to the pandemic, the European Tour Group has had to adapt to multiple regulations and protocols in order to bring the sport back. Michael Cole, CTO, shares the role technology played in the return to golf—and what’s likely to change in the future.
