News, trends, and insights about the hospitality industry.
Hotels, restaurants, and other hospitality businesses may be rebounding back to pre-pandemic norms—but that’s about the only thing returning to the status quo. Whether it’s new omnichannel approaches, better scenario planning, or embracing AI to address staffing challenges, hospitality leaders weigh in on what comes next—and how businesses can prepare.
In this episode of the Workday Podcast, Ben Eubanks, chief research officer at Lighthouse Research and Advisory, discusses what frontline workers need for an employee experience that fosters belonging and retention. His insights are part of a Workday-sponsored report, “Frontline Workers: How to Connect, Enable, and Support Them in the Modern Workplace.”
Feeling supported by their managers is the strongest indicator of a frontline employee’s sense of belonging and desire to stay, according to findings from a Workday-sponsored report. Here’s how companies can enable their frontline managers to foster an engaging employee experience.
The retail and hospitality industries are constantly changing. But even with the lingering impacts of past disruption and the effects of new macroeconomic pressures, they’re still paving a way to success with innovation and flexibility.
The hospitality industry was hit hard by the pandemic, but now that many more consumers are in the mood to go out and about, front-line workers are harder than ever to come by. Our front-line worker study shows there are a few strategies hospitality leaders can deploy to find and keep qualified workers.
Restaurant leaders have to balance innovation, frontline worker satisfaction, and top-notch customer service. That’s no small task! Hospitality industry experts sit down to talk about the future of the restaurant industry on this episode of the Workday Podcast.
Workplaces that employ hourly workers aren’t always known for flexibility. But technology, powered with artificial intelligence and machine learning, can help workplaces be more attractive to frontline talent. Enter flexible scheduling for frontline workers.
Neil Gribben, vice president of accounting and control at hospitality and leisure company Belmond, met with Workday’s Tim Wakeford to discuss how finance has pushed forward with digital acceleration during the pandemic.
As businesses across Europe take the first tentative steps toward normality following the worst of the COVID-19 pandemic, attention is now turning to how to prepare for the future. Finance leaders from Workday customer companies discuss resilience, digital transformation, and some of the lessons learned.
At a Workday digital event, Conversations for a Changing World, leaders from Sprouts and Shake Shack shared how Workday supported them through pandemic disruption—and is helping them move forward with a positive outlook.
By combining a big-picture perspective of the company’s needs with best practices, Drury Hotels increased collaboration and built a digital foundation for the future. The hotel chain’s executives discuss retiring legacy applications, taking security seriously, and helping employees become even better at what they do.
Businesses must continue to accelerate their journey to become agile, digital enterprises that are primed to respond to unseen challenges. On 18 November, Workday Industry Insights EMEA will bring together a cross-section of industry experts who will share valuable insights on thriving in such uncertain times.
Business leaders in the retail and hospitality industries at a recent Workday summit talk about how they’re finding a path forward that looks less like surviving and more like thriving.
Amid disruptive times, quick-service restaurants have found a way forward through creativity, agility, and flexibility. Let’s look at how they’ve done it and how they’re looking to the future.
The global senior director of people systems and operations at Delivery Hero discusses how the company has been able to improve its employee experience—even as the organization undergoes massive growth.
When Germany-based HelloFresh needed to ensure it could remain nimble and make informed decisions quickly, it turned to Workday Adaptive Planning. This agility has become especially important during a time when meal kits have emerged as a popular alternative to restaurant dining and grocery shopping.
If we’ve learned anything from 2020, it’s that agility must be at the center of business planning. Leaders from Microsoft and G6 Hospitality talk about how they’re embracing continuous planning in times of disruption.
Due to the pandemic, the European Tour Group has had to adapt to multiple regulations and protocols in order to bring the sport back. Michael Cole, CTO, shares the role technology played in the return to golf—and what’s likely to change in the future.
Motel 6’s hospitality doesn’t end with their hotel guests. Sherry Vidal-Brown, CHRO at G6 Hospitality, shares how the company is extending hospitality to its employees and communities as well.
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We invite business leaders throughout Europe to join us for the Workday Elevate Digital Experience, where you’ll hear from Workday and our customers on how to gain insights, navigate change, and keep your organizations moving forward.
Here’s a quick guide to the new demands of the finance function, what you need to know about financial management systems, and how the right financial system can help companies adapt to a changing world.
Frontline workers are the first impression in retail and hospitality. Here’s why it’s so important to make sure they’re well-trained and empowered.
Here's a look at some of our favorite Workday Podcasts of the year. Topics include building a collaborative culture, managing risk, charting the future of artificial intelligence, and much more.
In an interview, Leslie Hand from IDC Retail Insights explains why harnessing the power of the cloud is essential to thriving in the changing worlds of retail and hospitality.
Former Just Eat CEO David Buttress discusses the London-based company's journey from a small operation to its expansion into 14 countries, and the importance of data and company culture in building a successful business.
This year, we’ve significantly expanded the number of industry-specific sessions we’ll have at Workday Rising. Here’s a sample of some of the stories our customers will share about successes in their industries.
Chuck E. Cheese's CIO Chris Boult shares insights for the retail and hospitality industry on moving to the cloud, educating business peers, and what to look for in IT talent.
Becky Woodmansee, HR director at Whitbread, the UK's largest operator of hotels and restaurants, talks about how Whitbread transformed HR and redefined its technology and culture to support 50,000 employees and a rapidly changing business model.
At Workday Rising, Stan Swete, executive director of technology at Workday, led a panel of executives from Accuride, AstraZeneca, and Denny's. The three talked about why their companies chose Workday, and how they know they made the right choice.
Watch as Airbnb and Hitachi executives discuss how they embrace change in this video taken at Workday Rising. Here's a hint: "It starts with people."
Virgin Voyages, an innovative new cruise line, has selected Workday Financial Management, Workday HCM, and Workday Planning. CIO Andy Schwalb discusses why choosing the right technology platform is critical to the company's success.
Finding the right talent for the right jobs is a passion for Michelle DiTondo, senior vice president of Human Resources for MGM Resorts International. At the HR Technology Conference & Expo, she spoke about MGM’s unique workforce and a technology transformation to better manage and empower employees, gain greater visibility into talent, and streamline operations.
Workday VP John Webb discusses our industry strategy, and reveals what makes Workday—and our customers—unique in how we approach this effort.
For this post we talked to Karen Sykes, VP, HR Services at Towne Park, a national provider of hospitality staffing services and parking solutions.
To consistently engage, entertain, and inspire guests, we talk a lot at MGM Resorts about the need to have one culture. An HR transformation strategy that includes the companywide rollout of a new shared services organization will nurture that one culture. Workday, which will go live at MGM Resorts on Dec. 30, is critical to that transformation strategy.
In a few days I'll be in Chicago for the HR Technology Conference & Expo. I'm delighted to participate in a session on Monday, where I'll talk about an exciting development for Four Seasons Hotels and Resorts: our recent go-live on Workday for our global workforce.
