Customers and Community

Customers and Community Workday News and Culture

New Approach, Same Goal: Staying Dedicated to Workday Customer Satisfaction

The results from Workday’s 2021 Customer Satisfaction Survey are in. While we’re proud to have consistently earned high marks on our surveys, learn what we’ll do differently going forward to gain even more insight into customer satisfaction.

Emily McEvilly

Customers and Community Technology Innovation

Standard Contractual Clauses: Enabling Future Cross-Border Data Flows

Barbara Cosgrove, vice president, chief privacy officer at Workday, discusses the European Commission's newly released, final version of new Standard Contractual Clauses (SCCs), which provides clarity for companies that transfer personal data outside of Europe.

Barbara Cosgrove

Customers and Community Human Resources

Workforce Optimization: Creating a New Path to Business Agility

Disruption isn’t isolated to unprecedented times. Workforce optimization—a strategy that combines the efficiency of automated workforce management with the flexibility of an agile, skills-based talent approach—is critical in driving business continuity and profitability.

Workday Staff Writers

Customers and Community Technology Innovation

Powering a Richer Workday Experience in Microsoft Teams

We’re excited to announce an even more immersive and productive experience for users of our Workday for Microsoft Teams app. This should translate into greater worker productivity and engagement, and most importantly, organizational success.

Stuart Bowness

Customers and Community

Workday Industry Insights Europe: How Professional Services Is Preparing for the Post-Pandemic World

At our recent digital event, finance executives and industry analysts discussed how the pandemic has impacted the pace of digital change in the professional services industry.

Steve Dunne

Customers and Community Finance

Workday Podcast: A Tech CFO Looks to the Future

The disruption of the pandemic affects tech, media, and entertainment companies in many different ways, and the office of the CFO is adapting through it all. On this episode, our guest is Liz Brittain, CFO of cybersecurity company HackerOne.

Jeremiah Barba

Customers and Community Technology Innovation

3 Workday Customers Share Their Paths to Digital Acceleration

At our Workday Elevate Digital Experience 2021 in the UK, leaders in finance, HR, and technology discussed how they’re reducing complexity, engaging employees, and driving innovation through digital transformation efforts.

Steve Dunne

Customers and Community

Primark: Fashioning the Future of HR in the Retail Workplace

At our Workday Elevate Digital Experience 2021 in the UK, fashion retailer Primark shared how it brought together effective HR approaches and technology to move with agility, engage with employees, and prepare for the future.

Steve Dunne

Customers and Community Technology Innovation

How Workday Extend Allows Accuride to Punch Above Its Weight

Paul Wright, CIO of vehicle components-maker Accuride, talks about how he helped the company detangle its technology footprint while gaining functionality, how the company saves time and money with Workday Extend, and how strong business partnerships lead to successful digital transformation projects.

Workday Staff Writers

Customers and Community

Global Study: Professional Services Companies Are Both Leading and Lagging in Organizational Agility

Professional services firms have made significant progress in their digital efforts, but there’s still work to do. In our latest executive survey, key findings reveal where the industry needs to go.

Workday Staff Writers

Customers and Community Human Resources

Quick-Service Restaurants: Moving Forward With Creativity

Amid disruptive times, quick-service restaurants have found a way forward through creativity, agility, and flexibility. Let’s look at how they’ve done it and how they’re looking to the future.

Jeremiah Barba

Analytics and Insights Customers and Community

Workday Industry Insights Europe: Technology and Data Strategies for Financial Services

At our recent digital event, an IT leader at Netherlands-headquartered trading firm IMC spoke about how the ability to unlock data has served their customers, even while facing unprecedented business disruption.

Jillian Ogawa

Customers and Community

Global Study: The Digital Acceleration Imperative

As the world recovers from a pandemic, executives we surveyed are already reflecting on how to protect their companies from future crises. For many, accelerating digital growth is the number one change that will improve their organization’s resilience.

Josh Krist

Customers and Community

Collaborating With Innovative Change-Makers in Healthcare

At our first fully digital healthcare industry summit, we gathered our growing healthcare community for a day focused on innovation, collaboration, sharing lessons learned, and celebration.

Ellen Murphy

Customers and Community Technology Innovation

How Sun Life Uses Workday Extend and People Experience to Engage Employees

Learn how the financial services company extended the power of Workday to make the employee experience smoother and more productive—especially as it looks ahead to bringing employees back to the office.

Workday Staff Writers

Customers and Community Finance

Equiniti and Netflix: Finance Transformation in the Age of Disruption

Finance leaders from Equiniti and Netflix share how they pivoted to virtually operating their company’s financials when the COVID-19 pandemic hit, and how they’re better preparing for future disruption.

Workday Staff Writers

Customers and Community Human Resources

How First Advantage Is Creating an Anti-Bias Culture

With a greater spotlight on social injustice over the last year, organizations are re-examining how they can build greater diversity and inclusion in the workplace. Michael Pilnick, executive vice president of global human resources at First Advantage, discusses how the company is evolving its culture to create inclusivity for all.

Ghadeer Redler

Customers and Community

CIO View: Pushing the Button on Digital Acceleration

Based in Germany with more than 670 subsidiaries globally, ThyssenKrupp is one of the world's largest steel producers. During our digital event, Conversations for a Changing World, ThyssenKrupp’s CIO shared how the company embarked on a transformation programme to accelerate its shift to digital in 2020.

Steve Dunne

Customers and Community Human Resources

Workday Industry Insights Europe: Building a Firm Foundation for Retail Human Capital Management

At our recent digital event, Harrods and Fielmann AG talked about how having a single system with Workday helps them achieve greater business insights, stay connected with their employees, and streamline business processes.

Jeremiah Barba

Customers and Community Human Resources

How Delivery Hero Scales Talent Alongside Fast Growth

The global senior director of people systems and operations at Delivery Hero discusses how the company has been able to improve its employee experience—even as the organization undergoes massive growth.

Workday Staff Writers

Customers and Community Human Resources

The Importance of Two-Way Trust During Times of Adversity

Trust in the workplace is built through actions, not words. Bob Saccullo, director of people operations at Blackbaud, shares how the company has been able to maintain two-way trust between leadership and employees during the COVID-19 pandemic.

Ghadeer Redler

Customers and Community

Taking Care of Healthcare Customers: Workday Once Again Named Best in KLAS

We’re delighted to announce that for the fourth year in a row, customer input shared with KLAS Research has earned us the recognition of Best in KLAS in ERP for Workday Financial Management, Workday Human Capital Management, and Workday Supply Chain Management solutions for healthcare, and Best in KLAS for Talent Management.

Keith Lohkamp

Customers and Community Human Resources

Workday Podcast: Why Uncertainty Doesn’t Have to Hurt Employee Engagement

Employee engagement remains a top priority for HR leaders throughout the pandemic, but managing that with a distributed workforce can be challenging. On this Workday Podcast episode, Deep Mahajan, senior director of people development and culture at technology company Nutanix, shares insight into how her organization is keeping up with employee engagement regardless of where they are.

Ghadeer Redler

Customers and Community Technology Innovation

Asia-Pacific Leaders Share How Digital Agility Is Enabling Them to Emerge Stronger

While the pandemic has created many challenges, The Salvation Army Australia and City Developments Limited of Singapore have also found the disruption has led to new and better ways of working. Learn more from their talk during our digital event, Conversations for a Changing World.

Jillian Ogawa

Customers and Community

A Year of Firsts

It was a unique year for Workday and our customers, and a period of time when they needed us most. Our Chief Customer Officer Emily McEvilly shares how our community grew and learned together in 2020, and how we’ll take those lessons forward.

Emily McEvilly

Customers and Community

The Skills Movement: Building a Sustainable and Equitable Future for Global Workers

Global events in 2020 have accelerated the need for new workforce skills. Leaders from Telstra and Mastercard share six strategies to maximize opportunities in a skills-based economy fueled by automation and AI.

Ghadeer Redler

Customers and Community Technology Innovation

Workday Podcast: Driving Innovation in Healthcare IT

Sarah Richardson, vice president of IT change leadership at Optum, and Joe Wilson, chief technology officer for North America at Workday, discuss how healthcare IT is evolving, the importance of alignment across business functions, and how communication is key for effective digital transformation.

Workday Staff Writers

Customers and Community Workday News and Culture

Top 10 Workday Podcasts of 2020

Let’s take a look back at our favorite Workday podcasts of 2020, with topics including the future of work, inspirational leadership, machine learning technologies, finance transformation, and more.

Workday Staff Writers

Customers and Community Workday News and Culture

How CrossCountry Is Partnering with Workday to Enable Transformation

The CFO, CHRO, and COO at CrossCountry Consulting discuss some of the challenges their organization faced and how Workday helped address them with our suite of human capital management and financial management solutions.

Ghadeer Redler

Customers and Community Planning

For HelloFresh, Business Agility Is Always on the Menu

When Germany-based HelloFresh needed to ensure it could remain nimble and make informed decisions quickly, it turned to Workday Adaptive Planning. This agility has become especially important during a time when meal kits have emerged as a popular alternative to restaurant dining and grocery shopping.

Bob Hansen

Customers and Community Human Resources

Workday Podcast: VMware’s Holistic Approach to the Virtual Workplace

What does the future workplace look like at VMware? Amy Gannaway, vice president of global compensation, benefits, and HRIS, discusses how the company is supporting its employees’ productivity while prioritizing their overall well-being.

Workday Staff Writers

Customers and Community

Launching the Workday Learning Center, Powered by Extended Enterprise

Starting this month, our customers will be able to access our training content using the Workday Learning Center, powered by Extended Enterprise. Jeff McClure, vice president of education at Workday, explains how this new solution benefits customers and partners.

Workday Staff Writers

Customers and Community Finance

The Power of Digital Acceleration in a Changing World

During our global digital event, Conversations for a Changing World, finance and technology leaders from Deloitte, John Muir Health, and Cushman & Wakefield discussed digital acceleration, adapting to change brought on by COVID-19, and how partnership between the CFO and CIO is essential for success.

Ellen Murphy

Customers and Community

Mastercard’s Commitment to Inclusive Growth and Economic Stability

Mastercard started the Center for Inclusive Growth to create equitable and sustainable economic growth and financial inclusion. Its president, Shamina Singh, talks about the center’s commitment to making this vision a reality for all.

Workday Staff Writers

Customers and Community

Leading CEOs Share Key Learnings from 2020

CEOs from Cisco, Microsoft, and Nasdaq talk about a year of both tragedy and resilience, why digital technologies are critical to the health of our economy, and why companies must accelerate efforts around social justice and opportunity for all.

Workday Staff Writers

Customers and Community

Workday Podcast: Global Media Giant Improves Business Insights

Media-insights company Kantar is connecting the dots among its workforce’s tools, processes, cultures, and skills across 77 countries. Nadia Hutchinson, an HR leader at Kantar, explains how.

Greg Thomas

Customers and Community Technology Innovation

Workday Ventures: Investing in Companies That Help All People Access Opportunities

At this week’s All Raise VC Summit 2020, female/non-binary investors are gathering virtually to discuss how to create a more equitable future for all. Betsy Bland, vice president and managing director of Workday Ventures, shares how our portfolio companies are helping to elevate people and reduce barriers to opportunity.

Betsy Bland

Customers and Community Technology Innovation

Workday Podcast: How Citrix Is Closing the Skills Gap With Machine Learning

During times of disruption, it’s critical for businesses to have the right skill sets to be able to quickly respond and adapt. Trenton Cycholl, vice president of business technology at Citrix, shares how machine learning can help companies close the skills gap.

Josh Krist

Customers and Community

4 Powerful Ways Companies Can Support Belonging and Diversity

Karen Carter, chief human resources officer and chief inclusion officer at Dow Chemical, and Ann-Marie Campbell, executive vice president, U.S. stores at The Home Depot, share insights on how to cultivate a culture of diversity, equity, and inclusion.

Ghadeer Redler

Customers and Community Finance

How Veolia Unlocked Finance Agility During a Global Crisis

Even during a pandemic, many forward-thinking businesses have continued with their digital transformation initiatives. Yael Leblanc, group finance transformation director at Veolia, a global environmental services company headquartered in France, discusses why the shift to a new finance system proceeded as planned despite the global lockdown.

Steve Dunne

Customers and Community Technology Innovation

ChristianaCare: Embracing a Culture of Agility and Innovation

Kevin Kain, director of financial planning and operational analysis, and Kristen Raber, corporate director, Cloud Innovation Lab at ChristianaCare, share how the healthcare provider has rapidly adapted to change while continuing to drive digital transformation within the organization and provide affordable, high quality care for the communities it serves.

Ellen Murphy

Customers and Community

PGA European Tour: Getting Golf Back on Course

Due to the pandemic, the PGA European Tour has had to adapt to multiple regulations and protocols in order to bring the sport back. Michael Cole, CTO, shares the role technology played in the return to golf—and what’s likely to change in the future.

Ghadeer Redler

Customers and Community

Workday Podcast: Radical Cooperation in Higher Learning

Ravi Ravishanker, CIO at Wellesley College, and Derek Wolf, vice president of customer success at Alchemy, a Workday services partner, tell us how three colleges worked together to better adopt a new technology platform.

Josh Krist

Customers and Community Workday News and Culture

Join Us for Conversations You Won’t Want to Miss

During Conversations for a Changing World, a global digital event on Oct. 20, we’ll discuss some of the most difficult challenges we face in both business and society, with speakers that include Trevor Noah, Serena Williams, Reese Witherspoon, CEOs and other executives from leading global companies, and Workday’s leadership team.

Christine Cefalo

Customers and Community

Workday Podcast: Manufacturing Success Starts with Employees

Due to the acceleration of automation, manufacturing organizations are facing rapidly changing skills requirements. Tina Seashore, leader of global rewards at Oshkosh Corp., and Jeff Riccono, customer success lead at Mercer, discuss how digitization is presenting both opportunities and challenges for the manufacturing workforce.

Greg Thomas

Customers and Community

University of Mississippi Medical Center: Deploying Workday Supply Chain Management Virtually

Al Faulk, senior director of information technology at University of Mississippi Medical Center, discusses UMMC’s digital transformation journey, its recent virtual deployment, and the importance of effective partnership.

Ellen Murphy

Customers and Community Human Resources

Workday Podcast: The British Heart Foundation Pumps Efficiency Into Workflows

Human resources workflows are the lifeblood of organizations. Kerry Smith, director of people and organizational development at the British Heart Foundation—and recipient of HR Magazine’s Most Influential Practitioners award—shares how her organization improved the health of its culture.

Julie Jares

Customers and Community Human Resources

How Prudential Is Delivering a World-Class Employee Experience

By prioritizing the wellbeing of its customers and employees, Prudential plc helps people get the most out of life. Jolene Chen, group head of HR, shares how the company is able to deliver on its value and purpose through a time of change and disruption.

Workday Staff Writers

Customers and Community Human Resources

How Zynga Uses Data to Support Remote Workers and Create Personalized Experiences

HR leaders at the creator of the popular social games “Farmville” and “Words with Friends” discuss how they’re engaging their newly remote workforce—and why data makes a big difference.

Workday Staff Writers

Customers and Community

The results from Workday’s 2021 Customer Satisfaction Survey are in. While we’re proud to have consistently earned high marks on our surveys, learn what we’ll do differently going forward to gain even more insight into customer satisfaction.

Barbara Cosgrove, vice president, chief privacy officer at Workday, discusses the European Commission's newly released, final version of new Standard Contractual Clauses (SCCs), which provides clarity for companies that transfer personal data outside of Europe.

Disruption isn’t isolated to unprecedented times. Workforce optimization—a strategy that combines the efficiency of automated workforce management with the flexibility of an agile, skills-based talent approach—is critical in driving business continuity and profitability.

We’re excited to announce an even more immersive and productive experience for users of our Workday for Microsoft Teams app. This should translate into greater worker productivity and engagement, and most importantly, organizational success.

At our recent digital event, finance executives and industry analysts discussed how the pandemic has impacted the pace of digital change in the professional services industry.

The disruption of the pandemic affects tech, media, and entertainment companies in many different ways, and the office of the CFO is adapting through it all. On this episode, our guest is Liz Brittain, CFO of cybersecurity company HackerOne.

At our Workday Elevate Digital Experience 2021 in the UK, leaders in finance, HR, and technology discussed how they’re reducing complexity, engaging employees, and driving innovation through digital transformation efforts.

At our Workday Elevate Digital Experience 2021 in the UK, fashion retailer Primark shared how it brought together effective HR approaches and technology to move with agility, engage with employees, and prepare for the future.

Professional services firms have made significant progress in their digital efforts, but there’s still work to do. In our latest executive survey, key findings reveal where the industry needs to go.

Amid disruptive times, quick-service restaurants have found a way forward through creativity, agility, and flexibility. Let’s look at how they’ve done it and how they’re looking to the future.

At our recent digital event, an IT leader at Netherlands-headquartered trading firm IMC spoke about how the ability to unlock data has served their customers, even while facing unprecedented business disruption.

As the world recovers from a pandemic, executives we surveyed are already reflecting on how to protect their companies from future crises. For many, accelerating digital growth is the number one change that will improve their organization’s resilience.

At our first fully digital healthcare industry summit, we gathered our growing healthcare community for a day focused on innovation, collaboration, sharing lessons learned, and celebration.

Learn how the financial services company extended the power of Workday to make the employee experience smoother and more productive—especially as it looks ahead to bringing employees back to the office.

Finance leaders from Equiniti and Netflix share how they pivoted to virtually operating their company’s financials when the COVID-19 pandemic hit, and how they’re better preparing for future disruption.

At our recent digital event, Harrods and Fielmann AG talked about how having a single system with Workday helps them achieve greater business insights, stay connected with their employees, and streamline business processes.

The global senior director of people systems and operations at Delivery Hero discusses how the company has been able to improve its employee experience—even as the organization undergoes massive growth.

Trust in the workplace is built through actions, not words. Bob Saccullo, director of people operations at Blackbaud, shares how the company has been able to maintain two-way trust between leadership and employees during the COVID-19 pandemic.

While the pandemic has created many challenges, The Salvation Army Australia and City Developments Limited of Singapore have also found the disruption has led to new and better ways of working. Learn more from their talk during our digital event, Conversations for a Changing World.

It was a unique year for Workday and our customers, and a period of time when they needed us most. Our Chief Customer Officer Emily McEvilly shares how our community grew and learned together in 2020, and how we’ll take those lessons forward.

Global events in 2020 have accelerated the need for new workforce skills. Leaders from Telstra and Mastercard share six strategies to maximize opportunities in a skills-based economy fueled by automation and AI.

Sarah Richardson, vice president of IT change leadership at Optum, and Joe Wilson, chief technology officer for North America at Workday, discuss how healthcare IT is evolving, the importance of alignment across business functions, and how communication is key for effective digital transformation.

Let’s take a look back at our favorite Workday podcasts of 2020, with topics including the future of work, inspirational leadership, machine learning technologies, finance transformation, and more.

Oh, 2020. It’s been a tough year—yet also a year that’s taught us we have more capacity for resilience than we may have realized. Read 10 stories we captured and shared in 2020 that highlight our inspirational community of Workday customers, employees, and partners.

The CFO, CHRO, and COO at CrossCountry Consulting discuss some of the challenges their organization faced and how Workday helped address them with our suite of human capital management and financial management solutions.

What does the future workplace look like at VMware? Amy Gannaway, vice president of global compensation, benefits, and HRIS, discusses how the company is supporting its employees’ productivity while prioritizing their overall well-being.

Starting this month, our customers will be able to access our training content using the Workday Learning Center, powered by Extended Enterprise. Jeff McClure, vice president of education at Workday, explains how this new solution benefits customers and partners.

Mastercard started the Center for Inclusive Growth to create equitable and sustainable economic growth and financial inclusion. Its president, Shamina Singh, talks about the center’s commitment to making this vision a reality for all.

CEOs from Cisco, Microsoft, and Nasdaq talk about a year of both tragedy and resilience, why digital technologies are critical to the health of our economy, and why companies must accelerate efforts around social justice and opportunity for all.

Media-insights company Kantar is connecting the dots among its workforce’s tools, processes, cultures, and skills across 77 countries. Nadia Hutchinson, an HR leader at Kantar, explains how.

During times of disruption, it’s critical for businesses to have the right skill sets to be able to quickly respond and adapt. Trenton Cycholl, vice president of business technology at Citrix, shares how machine learning can help companies close the skills gap.

Karen Carter, chief human resources officer and chief inclusion officer at Dow Chemical, and Ann-Marie Campbell, executive vice president, U.S. stores at The Home Depot, share insights on how to cultivate a culture of diversity, equity, and inclusion.

Due to the pandemic, the PGA European Tour has had to adapt to multiple regulations and protocols in order to bring the sport back. Michael Cole, CTO, shares the role technology played in the return to golf—and what’s likely to change in the future.

Ravi Ravishanker, CIO at Wellesley College, and Derek Wolf, vice president of customer success at Alchemy, a Workday services partner, tell us how three colleges worked together to better adopt a new technology platform.

Al Faulk, senior director of information technology at University of Mississippi Medical Center, discusses UMMC’s digital transformation journey, its recent virtual deployment, and the importance of effective partnership.

Human resources workflows are the lifeblood of organizations. Kerry Smith, director of people and organizational development at the British Heart Foundation—and recipient of HR Magazine’s Most Influential Practitioners award—shares how her organization improved the health of its culture.

By prioritizing the wellbeing of its customers and employees, Prudential plc helps people get the most out of life. Jolene Chen, group head of HR, shares how the company is able to deliver on its value and purpose through a time of change and disruption.

HR leaders at the creator of the popular social games “Farmville” and “Words with Friends” discuss how they’re engaging their newly remote workforce—and why data makes a big difference.