2018 has been a tough year for many European retailers, yet some economic indicators suggest a more positive outlook on the horizon. Gonzalo Benedit discusses how retailers can deliver a consistent customer experience across all touch points, starting with their internal customers—the employees.
It’s been more than a decade since the financial crisis, which brought with it unparalleled levels of disruption and strict compliance requirements for banks and financial services institutions. However, there is also a fantastic opportunity to continue to grow and thrive—if organizations push digital transformation to the top of their agenda. Gonzalo Benedit shares three important takeaways for financial services companies to consider.
It’s not just the cloud model that brings like-minded companies together, but the fact that companies who want to stay innovative keenly understand the main business drivers of their peers. Innovation continues to move at an unparalleled pace for companies of all sizes, and keeping up means having a technology partner that is built to support change and an inspiring culture.
Many companies introduce new technologies without a view of the overall enterprise technology strategy. Gonzalo Benedit, president, EMEA and APJ at Workday, discusses how business and technology leaders should think of themselves as the conductors of their enterprise orchestras—owning the strategic purpose and the task of ensuring all technology initiatives meet the broader business goal.
Businesses have to transform. Comfort means standing still, and standing still means falling behind, writes Gonzalo Benedit, president of EMEA and APJ at Workday. For business leaders looking to challenge their comfort levels, Benedit offers three tips for success.