Jerry Silva is research vice president responsible for the global retail banking program at IDC Financial Insights.
Jerry’s research focuses on technology trends and customer expectations and behaviors in retail banking worldwide. He draws upon over 35 years of experience in the financial services industry to cover a variety of topics, from the back office, to customer channels, to governance in the technology shops at financial institutions.
Previously, Jerry ran his own technology consulting company, PG Silva Consulting, assisting both vendors and institutions with the development, marketing, acquisition and deployment of technology solutions in financial services. Prior to that, he was responsible for product strategy at an Atlanta-based software firm, creating solutions for consumer and small business online banking, mobile banking, and payments. Jerry was also research director at Boston-based TowerGroup, where he helped create and grow a successful retail banking research practice. His banking background includes 16 years of direct experience running technology shops and transformational projects for First Chicago, BayBank, and BankBoston.