To prepare for automated planning, Castonguay and team set out the parameters for their new financial planning solution and made a list of must-have characteristics. One requirement was ease of use for collaboration among team members at Team Car Care, which has been owned by Wynnchurch Capital since 2018. Castonguay also learned his team was expected to find a replacement for the company’s aging enterprise resource planning (ERP) system, purchased all the way back in 2003, which he calls the “stone age.” Ever since, the accounting team had been implementing “their own tools and processes around it just to survive,” he said.
Soon, Castonguay realized, what started as an effort to update the company’s planning solution blossomed into a systematic search for a new ERP implementation. Then the CEO asked if Castonguay could also replace the company’s human capital management (HCM) system at the same time. “Our search for a planning tool turned into a much larger endeavor,” Castonguay said in an understatement.
After evaluating several options from various vendors, the team chose Workdays Enterprise Management Cloud, which combines best-in-class finance, human capital management, and financial planning applications in one system, so that collaborators across company operations can make decisions based on the latest information.
“With Workday, we found a platform that wasn’t just an ERP, planning system, and HCM, but really a platform for us to apply analytics and drive everything from planning all the way through to reporting,” Castonguay said. Castonguay’s colleague Pranay Arya, manager of corporate FP&A and data science, agreed, stating, “Workday has been a game changer for us. It’s so much easier for us to partner across the business now that we’re on the same page using real-time data.”
With the new platform, Team Car Care experts began experimenting with ways to use machine learning—a form of artificial intelligence that allows software applications to “learn” how to predict future outcomes using historical data—without relying on additional programming.
The company is using machine learning to forecast how many customers will stop by individual Jiffy Lube stores at various times during the day, then feed that customer count into the company’s sales and workforce plans. Machine learning will also help Team Car Care forecast how many of each of 500 products they’ll need to have in stock at each store, to automate replenishment. To power this effort, Team Car Care is an early adopter of Workday Intelligent Demand Forecasting.
The company also is using Workday Accounting Center to collect and analyze point-of-sale information from the Jiffy Lube stores to simplify accounting and help the company better understand what its customers are buying and how long each car spends in the repair bay, and automatically create reports to management for “continuous planning.”