Workday Named a Customers’ Choice in the 2023 Gartner® Peer Insights™ ‘Voice of the Customer’: Financial Planning Software

Our Workday Adaptive Planning software has an overall rating of 4.8/5 based on 84 reviews from professional financial end users. Read on to discover what our customers have told us about the impact strategic business planning has had on their organizations.

Focusing everything you do around customer wants and needs isn’t just important. It’s the difference between success and failure. It’s a huge undertaking. But it pays off—in adoption (in our case, 6,000-plus customers and counting) and in industry recognition.

Recognition takes many forms, but the kind we value above all else is based on the reviews and ratings from customers. So we were excited and honored to learn that we’ve been recognized as a 2023 Gartner Peer Insights Customers’ Choice for Financial Planning Software. This distinction is based on feedback and ratings from professional financial end users who have experience with the product or service. Workday Adaptive Planning has an overall rating of 4.8/5 based on 84 reviews as of May 31, 2023.

In addition to this recognition, Workday Adaptive Planning has a powerful story to tell. Every moment of every day, we deliver innovation to organizations worldwide that rely on our enterprise planning software to help them think fast, move first, and make smarter decisions quickly. 

For example, here are a few of the things our valued customers have told us about the impact strategic business planning has had on their organizations.

CNA Gains Speed and Agility With Workday Adaptive Planning

CNA, one of the largest U.S. commercial property and casualty insurance companies, struggled with a rigid and complex network of legacy finance systems that required significant customization. Finance depended on IT for process execution, burdening IT with a lengthy request queue and lagging capability set.

CNA selected Workday to eliminate the need for customizations, become more agile, gain access to real-time data, and be able to accelerate the close process. “Workday Adaptive Planning has enabled the ability for our C-suite to make decisions and see them executed the next day,” explains Erin Levy, assistant vice president, financial system governance at CNA. “If our CEO asked us to give him a new growth target on Monday, he would be able to see that request propagate to all related business units the next day and understand how we were going to execute on it. In the old world, that kind of request might have taken weeks.”

Modern Planning Transforms KeyBank’s Business

KeyBank, one of the nation’s largest bank-based financial services companies, digitally transformed its business with Workday, expanding from 15 to 50 states and reducing cost centers from 15,000 to 1,500.

“Before Workday, we utilized numerous different systems,” says Joseph Huffman, senior vice president and finance director (FP&A) at KeyBank. “And it felt disjointed. And oftentimes, we ran into situations where we would try to get one answer. And it would be a different number in different systems. With Workday Adaptive Planning, the whole one version of the truth was something that was very appealing to us—and the idea of getting onto one platform, and one platform for our general ledger, for our management reporting, and eventually our adaptive planning and forecasting as well.”

Recognition takes many forms, but the kind we value above all else is based on the reviews and ratings from customers.

Unified Data Enables Better Decision-Making at Shutterstock

Disparate data, teams, and processes were slowing progress at Shutterstock, a provider of stock photography, stock footage, stock music, and editing tools. With no connection between finance and human resources (HR) and no easy access to real-time data, it was challenging to move fast and make decisions.

Thanks to Workday Adaptive Planning, the New York-based company transformed its finance and HR functions to be more agile and efficient across the business. 

“All of our data was separated,” says James Choi, director of financial transformation and systems at Shutterstock. “Our goal was to bring all that data into one central location. With Workday Adaptive Planning, we were able to connect HR and finance. Previously, those two functions weren’t regularly communicating. We have now developed a workforce planning calendar where HR confirms that all the new job reqs are in, all the new hires are in, all the terminations or attrition has been submitted, and then we’ll push that data from Workday Human Capital Management into Workday Adaptive Planning.”

Adds Choi, ”Having all of our data centralized ended up resulting in 10,000 hours saved annually. Workday Adaptive Planning has put us in a great place to grow the business, make real-time decisions, and have clean, easy, real-time access to data.”

Team Car Care Drives Out Manual Planning Processes

Team Car Care, the largest Jiffy Lube franchisee with more than 500 outlets in 26 states, needed to drive alignment and boost collaboration across planning, financials, and HR. “Team Car Care was able to realize the value of Workday being on one platform,” explains Matt Castonguay, senior vice president of finance, analytics, and supply chain at Team Car Care. “We were able to bring together deep dives into our P&L [profits and losses] and our metrics, combining that with operational processes to manage the team and ultimately helping teammates perform better.”

Continues Castonguay, “We’ve always wanted to make finance more of a value creation partner. For years, it still required a lot of manual effort from the team in order to just get their day-to-day job done. With Workday Adaptive Planning, we’ve been able to drive a lot of the manual and tactical processes out of forecasting so the team can focus on growing the business, engaging with our operations team, and ultimately help better serve our customers.”

To Our Customers: Thank You!

Every Gartner review (and testimonials our customers have shared with us) lets us know we’re on the right track and focusing on the right things. So this latest recognition means a lot. And we’ll continue to work hard to maintain the trust of our customers and remain a Gartner Peer Insights Customers’ Choice.


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