Emily McEvilly
Emily McEvilly previously served as chief customer officer at Workday, which oversaw the company’s customer experience organization, including Professional Services, Education Services, Customer Success, and Workday Support.
Government IT projects can be complex. We’ve evaluated our government customer engagements and feedback to analyze what’s worked well in their move to the cloud, and key focus areas needed to set them up for success. Here’s what we’ve learned.
The results from Workday’s 2021 Customer Satisfaction Survey are in. While we’re proud to have consistently earned high marks on our surveys, learn what we’ll do differently going forward to gain even more insight into customer satisfaction.
It was a unique year for Workday and our customers, and a period of time when they needed us most. Our Chief Customer Officer Emily McEvilly shares how our community grew and learned together in 2020, and how we’ll take those lessons forward.
Read highlights from my conversation with H&R Block CIO Alan Lowden, which took place during our virtual Workday Innovation Summit, about the company’s digital transformation experience and how he defines a true partnership.
As part of our deployment strategy and to help support our customers and their changing business needs, we're announcing that Workday Launch, a preconfigured approach to help customers get up and running on Workday more quickly, is available to qualified large enterprise organizations in the U.S.
Workday Chief Customer Officer Emily McEvilly shares how some internal changes we’ve made and our new Workday Success Plans help drive our relentless goal of an incredible customer experience.
To help our customers make sure you're getting the most out of Workday and adopting all those capabilities and features you've already invested in, we're introducing role-based dashboards and Workday Success Plans.
We hope you join us for Workday Rising Europe in Milan, where you'll find more ways to learn from Workday experts, meet with other customers, and gain guidance on how to build a Workday adoption strategy and facilitate change management.
You'll find more ways to meet with Workday experts and other customers, and learn more about how to build an adoption strategy and facilitate change management, at this year's Workday Rising.
Whether you’re going live with Workday for the first time or deploying additional products, the process requires thorough preparation. Workday's Emily McEvilly shares these practical tips for successful deployments.
An effective customer success program doesn't settle for "average" relationships. At Workday, we’re delighted to have a 98 percent customer satisfaction rating, but know there's always more we can do with customers to strengthen our partnerships. Emily McEvilly shares three ways customers can work more closely with us and with each other to get the most out of their Workday investment.
At Workday, we have a yearly goal that never changes—to help our customers realize as much value as they can from our products and services. Emily McEvilly, senior vice president of services, shares her top three picks for how your organization can get more out of Workday in 2018.
Did you know Workday's mobile apps are free to customers? Emily McEvilly, senior vice president of services at Workday, shares customers’ stories about why they love Workday for Mobile—and why you will, too.
What do Workday customers who are "high performers" do differently? Results of the 2017 Workday Value Index, a benchmarking and maturity assessment study, confirm what we believe is possible when customers optimize their use of Workday.
Are your company’s Workday administrators and power users leveraging Workday Community, aware of education opportunities, and able to discuss the value of an FAB ? Read on for five questions to start the conversation.
In this Services Spotlight, I discuss feedback from our recent customer surveys and how the Workday Services team is following up to ensure we’re delivering the best experience possible for our customers.
We’re very excited for our Workday Rising customer conference that takes place in Chicago, Sept. 26-29, 2016. Emily McEvilly, SVP, Workday Professional Services, shares a look at what's new this year.