Watch teachers go about their work during the COVID-19 pandemic, and you’ll see a lesson in adaptability. In virtually no time at all, educators went from teaching students in a classroom to running classes from their kitchens, basements, and living rooms. For millions of educators worldwide, this is their new normal.
But, that’s how people are: Conditions change, winds shift, and new realities require new habits and perceptions. The same is largely true for businesses—or at least those that want to survive and thrive amid historic disruption. In 2020, the unexpected became the status quo. And, companies of all sizes and in every industry have pivoted to navigate this enduring stretch of volatility. It has made business agility a business imperative.
As many finance executives have discovered, businesses urgently need an arsenal of robust, comprehensive, modern planning tools powered by real-time data, so they can plan, analyze, and execute like a market leader.
From Vera Whole Health, a Different Kind of Medicine
For nearly 12 years, the Seattle-based Vera Whole Health has carved out a unique position for itself by providing—at its 26 primary care centers in 10 states—a healthcare model for building stronger relationships, increasing engagement, lowering costs, and improving outcomes.
Summer Redmon, Vera Whole Health’s senior director of FP&A and finance, says this whole health model reflects Vera Whole Health’s commitment to provide a more comprehensive, integrated, and empathetic approach to improve health outcomes.
And, when it comes to budgeting, forecasting, planning, and (lately) replanning, Redmon says the capitated model underlines the importance of both short- and long-term planning. “We need to know, ‘How many lives do we think we’re going to be serving?’” Redmon explains. “That ends up dictating the number of care centers that we’re likely to have, the staffing for those care centers, and then also the staffing at our field support, our SG&A cost, to support that growing care center.”
The pandemic brought a large dose of uncertainty. But, as many in the healthcare industry were still reacting to the initial blow, Vera Whole Health quickly pivoted to deliver its advanced primary care model with increased telehealth services.