The pandemic has emphasized the importance of digital acceleration throughout the healthcare industry. With the shifts and disruptions impacting business operations—along with evolving consumer expectations—healthcare organizations have a greater need to adopt innovative solutions to keep up with industry standards and prepare for the future.
On this episode of the Workday Podcast, Keith Lohkamp, senior director, healthcare industry strategy at Workday, connects with Ray Wang, principal analyst, founder, and chairman at Constellation Research, to discuss the technology trends and strategies healthcare organizations are adopting to move forward and adapt in the changing world.
Below are some of the insights from the discussion, edited for clarity. You can find more Workday Podcast episodes here.
“Previously, people would look at their weekly reports to see how they were doing. Today, you wouldn't even think about starting the day without analytics, and you’re getting streams of information all day. You wouldn't even wait a week to figure this all out. That's part of the interesting shift going on. We see a need for scenario planning and forecasting that’s only gotten greater.” — Ray Wang
“COVID-19 exposed supply chain fragilities where concentration of sourcing proved to be an issue. We'll see changes in requirements and diversifying of our sourcing providers, which plays a role in managing the regulatory environment.” — Ray Wang
“It's important to look at technology investments as a way to enable more innovation to support new processes versus looking to automate the same processes. Without innovation, it will be tough to respond to all the changes that are happening in healthcare. One thing we know about healthcare: it's constantly changing. There's constantly more disruptors and more need for innovation.” — Keith Lohkamp