This article was updated to reflect new information on May 26, 2023.
Understanding the term employee experience (EX) can be difficult by nature of its scope. It relates directly to customer experience, pushing organizations to consider if their employees receive the same attention as their customers. But it also refers to much more, covering every touchpoint each employee encounters at a company, from their onboarding process to their exit interview.
To complicate matters further, the employee experience is always evolving. Where it was once the sole responsibility of human resources, it now has the attention of the full C-suite. It’s integral that businesses ensure their people leaders are aligned when it comes to EX, but gaining buy-in can be difficult when employee data isn’t always linked to business performance.
Our global survey, "Closing the Acceleration Gap: Toward Sustainable Digital Transformation," revealed that many companies are facing problems on that front. Nearly half of the 1,150 senior executives surveyed (49%) said that an inability to connect operational, people, and financial data to business outcomes impaired agility.
In this article, we’ll first define employee experience and some surrounding terms. Then, we'll break down the benefits of a positive employee experience, and explain how you can improve your EX strategy. By the end, you'll have the resources you need to create a strong case to senior stakeholders.
What Is Employee Experience?
Employee experience refers to the perception an employee has of their professional journey at each stage of the employee lifecycle. An accurate analysis requires a consideration of everything an employee experiences, from the company culture to their workload to their relationship with their manager.
The starting point for modern employee experience is simple: viewing employees as significant partners and stakeholders, regardless of their seniority, gender, race, religion, or any other factors. That mutual respect is essential to a productive working relationship.
It's also important to view it as cumulative. Every employee’s journey with your organization will have significant moments, but the smaller moments matter as well. From the second a new employee signs their job contract, their perception of your business is constantly changing. Ensuring that evolution is a positive one requires a sustained approach to EX with dedicated solutions.