Audio also available on Apple Podcasts, and Spotify.
Creating a positive employee experience is crucial to an organization’s success. And when it comes to front-line workers, who make up roughly 80% of the workforce, it’s key that they feel informed, connected, and engaged. That’s why having a seamless and personalized mobile interface is more important than ever before.
In this episode of the Workday Podcast, I chat with Berea Schaffer, vice president of mobile at Workday, on how businesses can increase employee satisfaction by delivering an engaging end-to-end mobile app experience.
Below are a few highlights from the conversation, edited for clarity. You can find our other podcast episodes here. Be sure to follow us wherever you listen to your favorite podcasts so you don’t miss an episode.
“Over 80% of the world’s workforce is deskless, meaning they don’t sit at a desk all day. So, their phones are often the best place to enable them to do their job. They need their business access to come to them. Mobile is incredibly important because it helps employees be more productive, stay engaged, and stay informed. Our reliance on mobile is so huge today, and it’s not slowing down.”
“Employee experience is so incredibly important these days. It’s what helps or hinders our ability to attract and retain talent. The war for talent is huge right now, and people are really demanding a great employee experience, one that matches their values, is seamless, and helps them do their jobs effectively. And at Workday, we’re at the center of employee experience for most of the customers that we serve.”
“What’s top of mind for most CIOs is, ‘How do I make sure that I enable employees to be productive and engaged but also secure my enterprise?’ CIOs must put a lot of careful thought into the policies and security measures that they have in place. Ongoing education is key so that employees know when and what they can access, as well as understand what’s safe to connect with. A lot of employers now use mobile management device (MDM) solutions to help protect what employees can actually do from their devices. And of course, things like encrypting data, both at rest and when it’s transferred, need to be well thought out with a bring-your-own-device policy. And, CIOs need to weave all of that into the employee experience, so that it’s seamless and connected.”