Every Workday Rising Is Different
Barattin said Healthfirst sent a group of employees to Workday Rising soon after going live with Workday.
“As a new customer, we wanted to experience all the customers coming together in one place and be able to listen to Workday and what they had to say about the future of the platform, program, and forthcoming features,” Barattin said. “One of the reasons we decided to go with Workday was because we believed in the relationship and connection they made with customers, so this was for us a way to see that front and center. It provided a good forum for us to communicate, network, learn, and share ideas and concepts.” That included, he said, understanding others’ digital transformation journeys in order to know how his company might better manage its post go-live environment.
But a few years later, the organization’s needs have changed. “We’ve shifted over the last few years to being that customer providing information to the newer customer,” Barattin said. “The lifecycle is evolving: We’re further down the path now, so we’re trying to help others who were in our shoes and at the same time continue to leverage the longer-term customers from their experience and knowledge and figure out how that can benefit us.”
Stepping up to deliver presentations at past Workday Risings has also helped make new connections, Barattin said. “From listening to our presentations and having some subsequent conversations afterward, then following up on that over time, there are multiple avenues we’ve been able to use to make and grow those connections.”
A Forward-Looking Perspective
A highlight of Workday Rising is sharing new technology innovations we’ve created for our community and our product roadmap.
Barattin said, “We continue to learn things, making sure that: One, we have the capabilities available to us and are leveraging them to the best of our ability; and two, we gain an understanding of what Workday is working on. That helps us to plan better for the future and understand what kind of additional functionality is going to be coming that could be beneficial for us,” adding that his team is better able to evaluate what work might need to be done ahead of implementation.
Given all the recent attention on the transformative potential of artificial intelligence (AI) and machine learning (ML), Barattin said it’s a focus for this year. “I’m definitely looking forward to learning more about what the role and impact AI and ML will have in Workday’s product roadmaps,” he said.