The pandemic has accelerated the digitalisation of healthcare systems around the world. The telehealth space in particular, which provided a much-needed bridge to healthcare during the crisis, has seen significant growth, investment, and transformation.
According to Rock Health’s “H1 2021 Digital Health Funding” report, investment in the digital health space has doubled since 2019, skyrocketing to $14.7 billion in 2021. This uptick in investment, reinforced by regulatory changes and the evolution of customer preference, signals that the demand for virtual healthcare will continue.
In this episode of the Workday Podcast, Sebastien Louyot, CIO of Doctolib, a fast-growing e-healthcare provider based in France, discussed Doctolib’s journey, how the company has been a lifeline for essential services in unprecedented times, and the future of online healthcare services.
Below are a few highlights from the conversation, edited for clarity. You can find our other podcast episodes here. Be sure to follow us wherever you listen to your favourite podcasts so you don’t miss an episode.
“You need to transform from corporate IT to what I call IT-as-a-service. This essentially means that the IT department must provide a catalogue of products and services that business users can consume by themselves. You need to remove frictions and blockers as much as possible to allow projects to be delivered at the speed of business change.”
“With the pandemic, a lot of governments have accelerated their healthcare digitisation agenda, and this is definitely something we are looking at in terms of international expansion.”
“It is important to have a strong culture around operational performance. By continuously iterating on your process, by removing unnecessary friction, you can improve the way you work over time and deliver a better service to your customers.”