As well as a 360-degree view of the business, a customer-first mindset is a vital attribute of the progressive CIO. An intense focus on the consumer is in the DNA of e-commerce company Tokopedia, which has identified key technology priorities as a foundation for its innovation. “Tokopedia intends to continue to innovate by offering, through technology, solutions to any problems Indonesians experience,” explains CTO Herman Widjaja.
The Met Office’s Ewen also highlights growing evidence of multidisciplinary skills within the IT function, a trend that has grown in response to customer needs: “Often, part of application development these days will involve an element of data science, as well as UX specialists, social scientists, and hardcore scientists. That’s the kind of team of people who will go and engage with the customer, try to discover what they want, and then go ahead and build it.”
A Data-First Culture to Facilitate Change
Data security, privacy, and governance are critical concerns for CIOs, but the imperative to transform digitally, at pace, requires them to reimagine their place as the gatekeepers of all data and decentralize the report-writing function. Only by doing this can they start to liberate themselves to focus on innovation and transformation projects.
For example, more than one-third of IT leaders (35%) are focused on removing reliance on IT as data gatekeepers in order to democratize decision-making and empower their teams to become strategic partners of the wider business. This highlights the need for IT heads to provide secure channels, applications, and systems that will allow their organizations to break down data silos while maintaining a firm grip on data security and governance.