Additionally, health equity in patient care remains a major concern, and the challenge of supporting underserved communities has been magnified by COVID-19. Technology can help here as well. “We’ve worked with clients the last 18 months to provide technologies to identify and communicate with underserved communities. This is the beginning of an improvement in health equity from the pandemic.”
Attracting Top Talent Requires the Right Technologies
Technology plays a critical role in hiring and retaining healthcare talent. “We leverage technology to make day-to-day operations easier and to attract candidates,” said Hensley. “This expands beyond HR; to retain talent, digital transformation efforts must be leveraged across analytics, recruiting, and supply chain.”
Hensley continued, understanding where we are today, where we need to go, and getting ahead of trends is valuable. Using technology to up-skill staff, leverage higher-end analytics, and connect on a single platform helps speed up decision making.
This was needed during the pandemic and will be needed in the future, she said. For example, “Being on a single system, we saw the ease and speed in decision making as a catalyst for thinking about improving our care delivery processes. Transformation has taken us to the next step.”
Many healthcare organizations have similar opportunities. “Our clients are targeting as much as 85% of their application portfolio in the cloud with the goal to reduce costs and improve efficiency. Over a 5-10 year horizon, an on-premise application requires support and upgrades.” He added that the cloud reduces costs, and during the pandemic allowed organizations to deploy a virtual workforce.
Benefitting From a Single Cloud Platform
Vickers shared, “More than 90% of the healthcare market has realized an integrated back-office technology solution is a benefit,” said Vickers. “It's lower cost, easier to support, and provides a better end-user experience.”
Hensley provided insights on how to get everyone across the organization on board with the move to an enterprise management cloud. “To get to one platform, consensus building across HR, payroll, supply chain, and finance is required,” she said. She further commented on how “transforming finance and supply chain remotely due to COVID-19 was remarkable,” and was enabled by the Workday community and deployment best practices.
Vickers concluded: “Workday improves functionality in the fast-paced environment of healthcare. A cloud platform is the future. The pace of change in technology will never be as slow again as it is today. Platforms like Workday are responding to that pace of change.”