Workday Grows Market Share Yet Again
According to Gartner market share research,2 Workday had the highest market share in 2022 for ERP worldwide software as a service (SaaS) revenue at 21%. We believe the core points of differentiation listed above are driving more companies to Workday, leading to the largest market share growth last year.
Today, Workday is deployed in more than 175 countries with more than 60 million active users around the world.
We Put Customers at the Center
Our differentiation and growth stem from our relentless focus on customer satisfaction. We lead by setting a customer satisfaction goal of 95%, which we beat year over year. And this is one of the many reasons we believe our customers view Workday as a trusted global partner for the office of the CFO and the C-suite as a whole.
Let’s explore why, using customer sentiment as a guide.
Workday Empowers the Business to Create Value
To survive in our fast-changing world, the business must adapt to grow. CFOs are increasingly expected to support this effort by moving from tracking value to creating it, even driving business growth strategies as a sort of “chief value officer,” and they must partner closely with the CIO and CHRO to do so.
Many of our customers are embracing this evolution. “We want to be value generators, value creators, and that means not just sticking to the old ways,” says the chief accounting officer and corporate controller at Brown & Brown Insurance. “Finance on my team is not a spectator sport.”
Companies leaning into value creation are also making the most of their investment in Workday.
To Create Value, You Must Be Agile
“We’re more agile with Workday because our people can operate and respond at the pace of daily business. Rather than spending 75% of their time on data gathering and 25% on analysis, staff are spending 90% of their time on analysis and 10% on data gathering,” says the senior vice president, finance and analytics at Pinnacle Technical Resources, which offers comprehensive contingent workforce staffing, managed services, vendor management services, and payroll services. “Fortune 100 companies expect a certain level of technology. We meet their expectations with Workday, and that helps power our growth.”
At the heart of that agility is Workday Enterprise Management Cloud, which has a native cloud platform with an adaptable architecture that enables users to adapt the platform to their needs with clicks instead of code. And it’s easy to integrate with. Workday provides a no-code integration builder with more than 700 prebuilt templates to quickly, efficiently, and securely interoperate across the enterprise, while low-code configurations support a wide variety of data processes.
Continued focus on growing our ability to interoperate is also made evident through our Industry Accelerators program, designed to help organizations across all industries—including professional and business services, banking and capital markets, healthcare, technology, and more—to optimize their enterprise cloud transformation efforts.
We, as a software company, can also adapt our own technology thanks to its architecture. This has allowed us to uniquely embed AI and ML into the foundation of our platform, which is only possible because our architecture was created to support change. We’ve also given users a way to unite data to power applications and decisions, something that legacy architectures were not built to do—despite what they may claim.
“With Workday, we consolidated multiple systems into one simple-to-use solution across finance and HR [human resources],” says the vice president of finance at N26, a Germany-based digital bank. “Having one system is really the key to the agility and innovation we need, and we are seeing tremendous gains already in accessing real-time financial data, employee productivity, and user satisfaction.”
Evolve the Way Teams Work With Intelligent Automation
“We had never done a fully remote close before as we operate in 120 countries with over 700 legal entities,” says the CFO, Asia, at Aon, a global professional services and management consulting firm. “While we were nervous, it was a very pleasant surprise that our close went smoothly and we closed on time. In fact, some of the countries and regions closed before time, benefiting from the one system that we had with Workday.” Our global customers are benefitting with tangible results, including a faster financial close across multiple jurisdictions.