Accenture built two Workday Extend solutions, and the underlying reporting and infrastructure needed, to solve critical problems for its managing directors (MDs) and client account teams.
MDs at Accenture handle multiple accounts and are tasked with achieving many goals and priorities. To make their jobs easier, Accenture needed to help them better understand what was being asked of them to complete their priorities. For example, what should their priorities be? How do they work with their leadership and their organizations to have the right priorities? And then how do they make sure they’re staying aligned on those priorities with their leadership?
All of this would help assist their talent discussions and performance outcomes.
This gave birth to Accenture’s MD Success application, created via Workday Extend. Accenture replaced generic inputs with innovative features such as a sliding scale to determine priority impact. Both the MD and a reviewer could assess their impact and give feedback. The application captured a more robust assessment of an MD’s impact and behaviors. It was a huge success.
“We had an incredible adoption of this tool,” says Katie Baker, managing director, global HR solutions at Accenture. “We had a more than 75% adoption rate of this process with over 41,000 priorities reviewed. That shows that the ease and simplicity of using the tool really helped our people.”
Accenture also developed another Workday Extend tool in the past year called the Client Account Input. Now the client teams have a clear voice during discussions and can weigh in on recommendations for projects. This also helped talent leads understand the needs of the client teams and have all the information necessary to make better decisions.
This year, more than 69,000 people have received client account feedback and last year more than 13% of their people received input from their client teams.
“As a professional services company, people are our product,” says Nate Brown, managing director, Workday delivery lead at Accenture. “And so providing performance management capabilities and continuous feedback and making it relevant in the flow of the work that they do is essential for us.”
Innovating and Transforming
Workday is committed to helping our professional services customers try new Workday solutions and ultimately drive innovation.
“Our goal is to foster creativity in our customers to innovate beyond the Workday platform," says Cappello. “The partnerships that we have created in this industry are paramount to the continued success of our customers as they look to deliver successfully. We look forward to seeing even more submissions in 2024 as we continue to grow the professional services community.”
Congratulations to the winners, and thank you to all our professional services customers for your continued commitment to Workday. We are excited to see all the innovative work next year.
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