And on Tuesday, we were thrilled to gather a crowd of Workday customers and friends from our EMEA delegation for “The Future of Retail with Workday” event at the Workday office in the Empire State Building.
Workday technology and retail leaders talked about the Workday trustworthy and human-centric approach to AI, and how Workday is constantly evolving to the needs of its more than 1,400 global retail and hospitality customers. And attendees were reminded that Workday focuses on simplicity, risk mitigation, and data stewardship to ensure that we deliver the highest possible value for our customers.
The global Workday retail and hospitality community is thriving and growing, with 95% customer satisfaction and the number one mobile app adoption rate across all industries served by Workday. And with the needs of the frontline workforce paramount for retailers, Workday makes it easy to keep them engaged and meet their needs—workers are hired right into the system, and all their HR data is accessible and connected to training and scheduling.
In a customer panel, Julie Muggli, head of talent ops, tech, and analytics at Switzerland-based On Running, Mireia Galofre, global total rewards and people analytics director at Spain-based fashion retailer Mango, and Gherarda Levati, chief human resources officer at Italy-based cosmetics brand Kiko Milano shared their Workday-adoption stories, the benefits they realized, and tips for ensuring adoption.
All of the retailers praised the ability for Workday to bring consistency and clarity to HR data management. Muggli noted that Workday data transparency helped increase ownership and responsibility at On Running, and helped the organization move away from spreadsheets. As an example, before Workday, it was hard for On Running teams to distribute their compensation review across the organization. Now, Workday pulls in performance and benchmark data and rolls up to the organization’s budget automatically.
Galofre praised the positive effects Workday has had on employee experience and equity at Mango, professionalizing the bonus and raise process. As a result, attrition has gone down and managers have access to a broad array of KPIs for their organizations.
And at Kiko, Levati shared that as they become a global beauty brand, they chose Workday Enterprise Management Cloud to enable a unified commerce approach. This also empowers their culture transformation with one common infrastructure and a global set of people processes to guarantee a consistent employee experience worldwide.