The Workday Agent System of Record Is Now Generally Available

In this article we discuss:

• A Single System for a Blended Workforce 

• From Introduction to Enterprise Scale

• Analytics That Drive Better Workforce Decisions

• Built for Accountability and Governance

• An Open Ecosystem, Built on Standards

• Managing What Comes Next

I’m thrilled to share that the Workday Agent System of Record (ASOR) is now generally available, giving our customers visibility and control over all of their AI agents. 

The way work gets done is fundamentally changing. Work is no longer only performed by people—it’s increasingly shared between humans and AI agents. In fact, 82% of organizations are expanding their use of AI agents.

When humans and agents collaborate effectively, entire organizations become more productive and adaptable. But this rapid introduction of agents into the workforce creates new operational challenges. Different teams are building them, running on different platforms and models, and being managed by different vendors. This makes it difficult to answer basic questions like, which agents are running? Who owns them? What is their role? Are they secure and compliant? What do they cost? And are they delivering value?

This is where ASOR comes in. Not only does it let you see all of your enterprise agents in one unified view, it deeply integrates all of them with Workday. With ASOR, agents become part of an organization’s workforce strategy—measured like investments, governed like employees, and improved by training and learning. 

A Single System for a Blended Workforce 

For decades, a core principle of Workday HCM and Workday Financial Management has been “you can’t manage what you can’t see.” This becomes even more critical when you add AI agents into the mix.

Today, more than 11,000 customers worldwide trust Workday to manage their people and their money. With ASOR, that same foundation now extends to AI agents. ASOR serves as the single source of truth for all of an enterprise’s AI agents—whether they’re built by Workday, a customer, or a partner. It gives leaders clear visibility into where work shifts from people to AI agents and how that work connects to business outcomes. 

This visibility is essential for managing a blended workforce—humans and agents—bringing clarity, control, and insights. 

From Introduction to Enterprise Scale  

Organizations wouldn’t hire thousands of employees without an HR system to manage them. The same discipline is now required for AI agents. With more than 20 years as a leader in helping customers manage their people, Workday is uniquely positioned to extend that trusted foundation to AI agents.

With ASOR, AI agents are managed as part of the overall organizational structure, alongside employees. This makes it easier to understand how agents are used, what skills they have, and how they support critical business operations and functions. Equally, ASOR ensures agents are managed securely, governed consistently, and aligned with workforce and financial planning from day one.

“As AI agents become part of everyday work, companies need a clear way to understand what those agents are doing, who owns them, and whether they’re delivering value,” said Bharath Srinivas, Global CTO, Accenture Workday Business Group. “The Workday Agent System of Record gives our customers that clarity, so they can manage AI with the same discipline and confidence they use to manage people, finance, and operations today.”  

Analytics That Drive Better Workforce Decisions

ASOR is designed to help organizations move from visibility to insight to action. It starts with clear usage and observability, showing who is using which agents and how they’re using them, then expands into blended workforce analytics, allowing business leaders to have a complete view of their organizations.

With a unique understanding of how AI agents interact with business processes, tasks, and reporting data, ASOR brings insights to process efficiency, ROI, and total business impact. This helps leaders measure and assess the value that AI agents provide, so they can refocus employees on the highest value work.

“The real value of Workday’s Agent System of Record is the ability to capture analytics across an ecosystem of agents,” said Claudio Valera, PwC global and U.S. Workday alliance leader. “By bringing insights from thousands of use cases into a single system, you’re able to clearly see how your human-machine teams are performing. This visibility enables teams to innovate more effectively and scale AI with confidence.” 

Built for Accountability and Governance

As AI agents become an integral part of a company’s workforce, they require deep access to people and money data, leveraging an organization’s business processes, tasks, and reporting.

With this level of privileged data access, accountability becomes just as important as innovation. Companies want insights into how AI agents are interacting with their data, and to know that their data remains safe and secure. With ASOR, AI agent interactions are recorded and tracked, and whether an AI agent is acting on behalf of a user or as themselves, ASOR ensures they have appropriate access to processes and reports, with the underlying data access backed by Workday’s industry standard security model.

AI governance goes beyond data access and security. It requires an understanding of regional governance and compliance requirements. As standards emerge, ASOR will allow organizations to understand their compliance and conformance to global, regional, and organizational policies. This level of accountability and governance is not just for Workday-delivered agents, but also those from our partners and third parties. The result is enterprise-wide visibility, governance, and insights into all AI agents.

“Our HR leadership sees that the future of our workforce is human plus agent, and in order to make sense of that, we need all of those analytics in one spot. There is just so much value in having that centralized ASOR repository of the agents at a foundational level. And then the real value comes in from logging all of the telemetry for every one of those calls into that same repository that we can start mining for insights," adds a director of business systems architecture at a major health insurance company. 

An Open Ecosystem, Built on Standards

A system of record is only as strong as the ecosystem it supports. 

Since launching the Workday Agent Partner Network, more than 65 global partners are connecting their AI agents to Workday’s ASOR. Nearly 20 Workday Ventures portfolio companies have joined as well, bringing new innovative agent solutions into a governed, enterprise-ready environment available in the Workday Marketplace.

Workday is committed to openness and interoperability. Through the ASOR and the Agent Gateway, Workday supports industry standards and protocols, such as the Model Context Protocol (MCP) and Agent-to-Agent (A2A) interactions, while aligning with OpenTelemetry, so agents can work securely across systems while customers retain full visibility into agent metrics—all in one place.

“In a world where AI agents are enabling teams to augment daily work and deliver better results, interoperability amongst agents in different ecosystems is paramount,” said Ankur Jain, director of product management, Adobe Experience Cloud Ecosystem. “Through the Workday Agent System of Record, we can help ensure seamless implementation for joint enterprise customers and provide teams greater agility in driving value with agentic AI.” 

Managing What Comes Next

The shift to a blended workforce is happening now. Business leaders need more than individual tools. They need a system of record that supports agents throughout their entire lifecycle. 

Leaders must be able to answer critical questions: which agents are delivering the most value? Where should we invest more? What skills are needed for agents to deliver even more value? When is an agent no longer performing as expected? How do we continuously improve our human-machine teams?

With the Workday Agent System of Record, organizations can manage AI agents with the same confidence, accountability, and visibility they expect from Workday—while building a smarter, more adaptive organization powered by humans and machines working together.

A remarkable 82% of organizations are already using AI agents. But is your team ready? Read our latest report to learn how businesses are maximizing human potential with AI, featuring insights from nearly 3,000 global leaders.