CIOs, COOs, and other IT and operations leaders play a crucial role in planning and implementing the right technologies. It would be impossible to sustain and grow digital revenue streams without the right knowledge, experience, and skill sets. IT and operations leaders also realize that integrating revenue-driven decisions into technology strategy can improve the organization's bottom line and overall efficiency.
To safeguard this shift toward digital revenue, 30% of all respondents said they will need to increase investment in technology to augment the workforce to ensure resilience in a future crisis.
Survey Reveals Resistance to Digital Transition
When asked which capabilities make their digital transformations smoother, 45% of IT and operations leaders pointed to their cybersecurity, privacy, and/or compliance policies as best aligned with their objectives. Interestingly, only 16% of those leaders thought their corporate culture was the area that aligned best with their company's digital transition goals. As the numbers illustrate, there is still a lot of resistance, despite the obvious need for deeper engagement with the digital world.
Smart technologies are essential to resilience and adaptability in the face of unpredictable crises, and they also help accelerate digital revenue after the crisis is over. CIOs with a strong technology vision who take responsibility for the value technology brings to the organization—and not just deployment logistics—will help position the organization to achieve outstanding results.